Customer Advocacy Manager, Central

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

• Proactively engaging with the customers and work closely with the assigned Check Point account teams to coordinate efforts as well as resources to support challenges and projects
• Acting as the single owner of recovery project plan and as the single point-of-contact for remediation activities
• Handling rapid and effective escalation
• Coordinating onsite and remote assistance for customers as required
• Monitoring ongoing support calls (SR's) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution
• Planning and reviewing major upgrades, refresh projects and new deployments
• Build a plan together with the customer to better understand current and future security needs as well as technical and operational challenges
• Handling proactive customer, partner, and field knowledge transfer for longer-term stability
• Regular activity tracking and reporting

• 5+ years of experience working with Check Point solutions, including: security appliances, software gateways, cloud technologies, management platforms, Endpoint and mobile solutions
• Security Engineering, Support, Integration or Customer Success previous experience is a plus!
• Project management expertise required
• A customer-first approach
• Excellent communication skills
• Fluency in English
• Strong organizational skills
• Ability to communicate with executives internally and with customer executive management, including expertise in summarizing complex challenges into concise messages
• Familiarity with any needed ticketing/project management tools

What will you get in return?

• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people

Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage range for this role is $100,000-$125,000. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee's role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan.