Dispatch Agent

Job Title: Dispatch Agent

Job Location: Laredo, TX

We have an exciting opportunity for a Dispatch Agent to support and coordinate the daily operational activities of customer accounts. This position will be based at the Laredo, TX location.

Key Responsibilities:

• Coordinate and monitor daily dispatch activities for inbound and outbound shipments
• Communicate shipment status updates to internal teams, carriers, and customers
• Schedule, assign, and track drivers and equipment to ensure timely pick-ups and deliveries
• Review customer requests and service requirements and allocate resources accordingly
• Prepare and update dispatch records in computerized systems including logs, delivery tickets, orders, and tracking tools
• Ensure all shipments comply with established procedures, regulations, and safety standards
• Maintain visibility on freight movements and proactively address delays, exceptions, and service issues
• Collaborate with warehouse teams to ensure shipments are prepared and staged for dispatch
• Support inventory accuracy by ensuring correct documentation and timely system updates
• Utilize radio, phone, and digital communication systems to relay instructions to drivers
• May assist with customer service inquiries related to shipment status and troubleshooting
• Perform other duties as assigned

Skills / Requirements:

• Strong communication and customer service skills
• Dispatching, logistics coordination, or transportation operations experience (minimum 2 years preferred)
• Familiarity with freight forwarding, warehouse operations, or trucking industry preferred
• Proficient in computer systems, data entry, and shipment tracking tools
• Strong attention to detail and follow-up skills
• Ability to multitask in a fast-paced, time-sensitive environment
• Able to sit, stand, and use communication equipment for extended periods

Pay Range: $18.00/hr. in accordance with the CBA