Support Services Coordinator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Support Services Coordinator to join our growing team.

Job Summary:

The Support Services Coordinator plays a pivotal role in providing comprehensive administrative and organizational support to various departments. With a keen focus on efficiency, this role extends support to assigned projects, departments, and areas, ensuring seamless administrative and clerical functions.

*This position is based in Virginia but may be filled remotely within the United States. Candidates will be expected to work during Eastern Time Zone business hours, with some flexibility.

Responsibilities:

• Support the intake process for Virginia Medicaid.
• Effectively manages internal and external communications for Operations and assigned departments, including prompt response to phone calls, skillful drafting of responses, meticulous report preparation, and the development of clear step-by-step processes.
• Coordinates and facilitates cohesive activities within the department, fostering collaboration with other departments and ensuring seamless communication with external customers.
• Takes responsibility for preparing and regularly updating Physician Consultant schedules, ensuring accuracy and efficiency.
• Ensures correct, accurate, and prompt processing of all peer review referrals.
• Place incomplete cases in pending status for additional clinical information and track and suspend cases, as necessary.
• Provide courteous and prompt service to internal and external customers, prioritizing requests and assignments professionally to develop cooperative relationships and ensure customer confidentiality.
• Identify opportunities and recommend methods to improve service, work processes, and financial performance, including expense management.
• Assist in the implementation of quality improvement initiatives.
• Assist coworkers in completing tasks and assignments to ensure continuity of service, orient new coworkers, and actively support teamwork throughout the company.
• Coordinates appropriate activities within the department, to other departments, and with external customers.
• Perform other duties as assigned.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications

• High school diploma or equivalent
• 3+ years' recent administrative assistant or secretarial experience

Preferred Qualifications

• Prior experience in a healthcare and/or legal environment is helpful
• Familiarity with medical terminology is helpful
• Prior experience with electronic health records
• Prior experience in a member or provider facing role
• Advanced organizational and verbal/written communication skills
• Demonstrated project management skills
• Ability to handle multiple priorities efficiently
• Deadline-oriented, consistently delivering results on time
• Excellent interpersonal skills essential for effective collaboration
• Flexibility to work tactfully and diplomatically with a diverse group of personnel at all levels
• Proficient in computer skills, including Microsoft Office products, and other software programs in a Windows environment, with an emphasis on Excel
• Able to extract vital details from case files and proofread with accuracy
• Detail-oriented, ensuring precision in tasks and responsibilities

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

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