New

Customer Service Rep-Seasonal *$1,250 Bonus- Ellsworth

Modern Aviation
$18.00 - $20.00 Hourly
United States, Maine, Trenton
Mar 31, 2026
Description Customer Service Representative - Seasonal This is a seasonal position. May 2026 - Oct. 2026.* A $1,250.00 seasonal bonus will be awarded upon successful completion of the full season. Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations. Essential Functions Deliver proactive, personalized service to Private and Corporate Aviation clientele. Arrange services including hotel, catering, and ground transportation. Coordinate aircraft services, such as fuel and hangar storage. Input trip data into scheduling software as well as updating customer information in database, as necessary. Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. Educate customers on available services, promotions, and programs. Process customer invoices. Answer customer questions and resolve issues, as necessary. Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations. Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc. Maintain lobby appearance and keep snack and beverages stocked. Flight tracking via online databases to ensure timely services. Perform other duties that may be assigned, as necessary. Will be expected to work any of our 3 shifts as/when assigned Qualifications Minimum Qualifications: Strong verbal and written communication skills. Previous customer service experience Basic computer knowledge. Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations. Negotiation and sales skills. Reliable multitasking skills. Valid driver's license. Must be 18 years of age Must be willing and able to work weekends and holidays. Must be willing and able to work any shift. Preferred Qualifications: Basic knowledge of various aircraft types and servicing a plus. Aviation experience strongly desired Reports to: Customer Service Manager Please click on the link below and complete the assessment. Completion is required before an interview can be scheduled. https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050 The Company Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States. Supervisory Responsibility: Supervises on duty Customer Service Representatives FLSA Status: This position is nonexempt. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. This position requires various tasks performed in all types of weather conditions. Travel: This position requires minimal to no travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.