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Call Center Representative/ Call Center Specialist/ Call Center (Tax/ Taxes)

22nd Century Technologies, Inc.
$23.95/hr. on w2 without benef
United States, Indiana, Indianapolis
150 West Market Street (Show on map)
Mar 31, 2026
Job Title: Call Center Representative/ Call Center Specialist/ Call Center (Tax/ Taxes) Location: Indianapolis, IN, 46204 Duration: 06+ months Hours/week: 37.5 HRS Pay rate: $23.95/hr. on w2 without benefits Note: The selected candidate will be required to complete a Tax Disclosure form prior to onboarding. Job Description: Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements. Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment. Apply knowledge acquired in training and utilize resources to analyze and problem-solve. Respond to a variety of tax inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling, and punctuation both verbally and in written formats. Comply with all ethical and confidentiality requirements. Role & Responsibilities: Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, and other state agencies. Review accounts and properly apply payments to taxpayer accounts as needed. Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities. Review and close files paid in full, dismissed, or discharged. Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly. Assist with the evidence collection process in Investigations cases, including the preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met. Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.