New

Patient Service Representative- Call Center

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, West Covina
Mar 31, 2026
Job Summary We are seeking a Bilingual Healthcare Call Center Representative to support a busy medical group. This role handles a high volume of inbound and outbound calls, supports patients and clinical staff, verifies insurance eligibility, and assists with appointment scheduling. The ideal candidate has prior healthcare call center experience, strong customer service skills, and is fluent in Spanish and English. Key Responsibilities * Handle inbound and outbound calls in a high-volume healthcare call center environment * Answer patient inquiries and route calls appropriately to providers and clinic staff * Verify insurance eligibility and benefits * Provide authorization status updates to patients and staff * Schedule, reschedule, and confirm patient appointments * Take and accurately document messages for providers and clinic teams * Cover front office receptionist duties as needed * Maintain call handling times between 2-10 minutes per call, depending on call complexity * Manage 60-80 calls per day * Ensure compliance with HIPAA and patient confidentiality standards Required Qualifications * 1-2 years of experience in a healthcare or medical call center * Experience handling high-volume calls in a clinic or hospital setting * Bilingual in Spanish and English (required) * Strong customer service and communication skills * Ability to multitask, stay organized, and work in a fast-paced environment * Basic knowledge of medical terminology and insurance processes Job Type & LocationThis is a Contract to Hire position based out of West Covina, CA. Pay and BenefitsThe pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in West Covina,CA. Application DeadlineThis position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.