New

Healthcare Call Center

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Mar 31, 2026
Patient Service Representative (OnSite \| Bilingual Spanish) We're seeking an experienced Patient Service Representative to serve as a critical first point of contact for patients accessing healthcare services. In this role, you'll help ensure patients receive timely, accurate, and compassionate support-whether they're scheduling appointments, navigating services, or getting answers to urgent questions. If you're a strong communicator who enjoys problem-solving and making a real impact in healthcare, this role may be a great fit. What You'll Do * Handle a high volume of inbound calls (approximately 60-80 per day) from patients, providers, and insurance partners * Deliver exceptional customer service through professional, empathetic, and efficient phone interactions * Schedule, reschedule, edit, and cancel patient appointments via phone, SMS, and patient portal messages * Screen and route calls appropriately while ensuring accurate patient registration and followup scheduling * Document clear and concise messages using internal communication templates * Answer patient questions and resolve concerns in accordance with clinic protocols * Collaborate closely with internal departments to support seamless patient care * Maintain productivity and quality standards in a structured callcenter environment * Learn and apply knowledge of healthcare programs and services What We're Looking For * Bilingual Spanish/English fluency (not required) * 3+ years of experience in customer service, call center, or healthcare settings * Strong phone presence with excellent listening and deescalation skills * Ability to type 35 WPM with 90% accuracy * Comfortable working in a highvolume, metricsdriven environment * Dependable, detailoriented, and patientfocused Schedule & Work Environment * 100% onsite role in San Diego, CA * Training schedule typically 8:00/8:30 AM - 5:00 PM (aligned with trainer hours) * Posttraining shift transitions to 10:00 AM - 6:00 PM * Structured, collaborative contact center environment focused on patient access and retention Why This Role? * Be part of a missiondriven healthcare team supporting patient access * Gain experience with EMR systems and healthcare operations * Opportunity to convert from contract to hire based on performance Job Type & Location This is a Contract to Hire position based out of San Diego, CA. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Diego,CA. Application DeadlineThis position is anticipated to close on Apr 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.