Treasury Management Support Coordinator

Position Title:Treasury Management Support Coordinator

Business Unit:Treasury Management

Reports to:Varies by Assignment

Position Overview:

This position is primarily responsible for the setup and implementation of Treasury Management services. The incumbent trains clients on services, answers questions and resolves problems. Escalates issues to Level 2 Support when identified. Monitors the tracking database making sure all work queues are within established SLA's. Works closely with management on a daily basis and identify any processes that are not performing as expected. The incumbent serves as a key resource for the Treasury Management Operations staff in terms of setup and client issues.

Primary Responsibilities:

Prepares and processes transactions while meeting deadlines. Clients receive feedback and communication when "outages" or "processes" are down. Support representatives in chat or email helping to provide direction for escalations.

Trains new and current Treasury Management Operations staff on relevant technology and systems.Query support for clients and sales team. Trains clients on new services and/or existing products.Monitors training schedules. Identifies additional training needs internally and externally.

Works with Management and provides direction on tools to help staff.

Reviews and inputs daily client processingitems. Monitors incoming call volumes and allocates resources when necessary.

Serves as primary contact when the manager is not available to address customer outreach of varying natures.

Works with the Management and Systems Analysts on new client set up obligations.

Assists with Treasury Management Department policies and procedures and conducts updates when necessary.

Assists the Manager of Treasury Management Operations and the Treasury Management Systems Analyst in department disaster recovery procedures and testing. Works with the Manager of Treasury Management Operations and the Treasury Management Systems Analyst on testing system upgrades and training staff on changes to processes prior to upgrades being installed to production environment.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Associates

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Detail-oriented

Excellent communication skills, both written and verbal

Excellent customer service skills

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in treasury management and some banking experience or equivalent preferred

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.