New 
Customer Service
 Butler America Aerospace L.L.C. | |
$19-23
| |
sick time, 401(k)
| |
 United States, Kansas, Wichita | |
 Mar 31, 2026 | |
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Customer Service
Location:Wichita, KS Job ID: #72315 Pay Range: $19-23 Responsibilities * Perform duties related to overall customer service and account management: logistics, contract management, and customer relations * Effectively manage a large amount of written communication and data while complying with internal and external process. * Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. * Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures. * Utilize enterprise system (SAP) to input or extract repair/material data. * Assists in interface with intra-company departments relative to warranty, credit, billing, etc. * Maintain knowledge of company organization and products to provide the appropriate information and support to customers. * Consistently document customer service needs to identify patterns and maintain quality. * Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs). Basic Qualifications * HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience * OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required * Must be a U.S. Citizen * Previous experience working in a customer-facing role * Able to communicate professionally and effectively, both in writing and verbally to internal and external customers * Strong email and MS office software skills Preferred Qualifications * SAP experience Benefits provided:401K,medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. #zr | |