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Family Services Specialist

Boys Town
tuition reimbursement, 401(k), retirement plan
United States, Louisiana, New Orleans
Mar 31, 2026
Develops mutually trusting relationships in partnership with parents and acts as an advocate for families while providing supportive resources. Assists families in determining their needs and in identifying and developing goals to meet those needs. MAJOR RESPONSIBILITIES & DUTIES: Provides safe and effective services
  • Adheres to policies related to safety and boundaries with service recipients.
  • Attends safety and abuse risk management training as assigned.
  • Adheres to procedures related to managing high-risk activities and supervising service recipients.
  • Reports suspicious or inappropriate behaviors and policy violations.
  • Follows mandated abuse reporting requirements.
Provides and secures programmatic services to families and youth
  • Completes assessments to identify and monitor each family's need for comprehensive services, including an individualized service plan that responds to the family's needs.
  • Provides ongoing consultation with parents to ensure follow-through of family service plan.
  • Provides transportation and support for families when needed to access necessary resources.
  • Collaborates with other staff, as appropriate, to develop individualized Family Partnership Agreements (FPA) that describe the family's goals, strengths, responsibilities and timetables and strategies for achieving these goals.
  • Provides comprehensive community resource information to families.
  • Refers families to appropriate programs such as but not limited to Care Coordination, In-Home Family Services, Common Sense Parenting and/or other community agencies.
  • Regularly meets with family and youth at various locations to engage families and monitor progress towards goals.
  • Collaborates with staff to monitor attendance and follow up on frequents unexcused absences.
  • Monitors and reports to program manager or the multidisciplinary team progress towards goals.
Develops and maintains community relationships and partnerships
  • For Early Head Start program, in partnership with the center parents, plans and facilitates monthly parenting meetings.
  • Maintains a working knowledge of community resources and current trends in social services.
  • Facilitates Common Sense Parenting & Parent Cafe classes at childcare centers or other venues.
  • Assists with the establishment and maintenance of ongoing collaborative relationships with community organizations responsive to the concerns of the families of children.
  • Builds liaisons with other community agencies that will ensure cooperation, coordination and information sharing.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of community resources and service providers available in the geographical area.
  • Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with youth, staff, and support agencies.
  • Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.
  • Ability to quickly make decisions in sensitive and sometimes critical areas to adapt responses to situations while maintaining procedural and regulatory integrity.
REQUIRED QUALIFICATIONS:
  • Associate's Degree in social work, human services, family services, counseling, or a related field; or a current credential or certification in social work, human services, family services, counseling, or a related field; or the ability to obtain a credential or certification in social work, human services, family services, counseling, or a related field within 18 months of hire required.
  • Minimum of 1 year of experience including working with children and families required.
  • Possess a valid driver's license with a good driving record and pass an annual Motor Vehicle Registration (MVR) check required.
  • Ability to provide own transportation to complete travel requirements of the job required.
  • Meet auto insurance requirements established by Boys Town policy and/or State and Local laws required.
  • Available to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays required.
PREFERRED QUALIFICATIONS:
  • Experience working with children and families in community-based programs or Boys Town Programs preferred.
  • Bilingual may be preferred.
  • Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
  • Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
  • Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families.Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive to casual and leisurely, in both indoor and outdoor settings. While performing the duties of this job, the employee is subject to outside weather conditions and maybe required to visit homes with substandard living conditions and domestic pets.

Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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