IT Support Technician - Part Time

Job Description:

POSITION SUMMARY

The Part Time Information Technology (IT) Support Technician ensures the stable operation of in-house computer hardware, software, and mobile devices. Responsible for conducting analysis, installation, configuration, and providing end-user training as needed. This position will diagnose and troubleshoot hardware, software, and network problems, implement solutions in a timely manner, and contribute to the documentation of solutions for future reference.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides technical support, responds to, and completes help desk tickets as submitted by end-users.
• Performs post-resolution follow-ups to ensure problems have been adequately resolved.
• Performs inventory, creates technical specifications & documentation as needed.
• Responsible for setting up, deploying, and troubleshooting Apple iPhones & iPads.
• Responsible for installation, configuration, maintenance, and troubleshooting of user PCs.
• Performs hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.
• Performs new physical location setup, including workstations, conference rooms, printers, internet connectivity, etc.
• Other projects or duties as assigned by management.
• Responds to and resolves help desk tickets submitted by end-users, providing timely and effective technical support.
• Conducts post-resolution follow-ups to verify successful issue resolution and end-user satisfaction.
• Maintains accurate inventory records and prepares technical documentation, specifications, and support materials as needed.
• Sets up, deploys, and troubleshoots Apple mobile devices, including iPhones and iPads.
• Installs, configures, maintains, and troubleshoots end-user PCs, including both hardware and software components.
• Performs hands-on support for desktop systems, including system setup, software installation, and application configuration.
• Assists with new physical location setup, including workstations, conference rooms, printers, and internet connectivity.
• Completes additional IT projects or other duties as assigned by management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor's degree in computer science or related field; or an associate's degree and 2+ years related experience; or equivalent combination of education and experience. Previous help desk or customer service-related experience is required.
• Strong proficiency in hardware and software troubleshooting, including advanced diagnostic and resolution techniques.
• Hands-on experience supporting iOS (iPhone/iPad) and Android mobile devices.
• Solid understanding of Microsoft Windows environments, including networking fundamentals, and expert-level use of Microsoft Office and Office 365.
• Demonstrated customer-first mindset with excellent interpersonal and customer service skills.
• Self-motivated with a high level of energy, professionalism, and a positive, team-oriented attitude.
• Proven ability to learn quickly and adapt effectively to fast-paced and evolving IT environments.
• Strong verbal and written communication skills, with the ability to interact effectively across all organizational levels.
• Ability to develop and maintain end-user training materials, technical guides, and procedural documentation.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Familiarity with remote support tools, asset management systems, and automated Help Desk platforms is highly desirable.

PHYSICAL DEMANDS:

The physical demands described are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently communicates with employees and clients and must be able to exchange accurate information. Additional functions include: stand and/or sit in a stationary position for extended periods of time; 50%+, use a computer/laptop in an office environment with natural and/or fluorescent lighting, navigate between office building floors, regularly attend off-site meetings or events, and lift up to 35 lbs. unassisted. The employee is regularly required to use a computer/laptop/iPad in an office environment with natural and/or fluorescent lighting and navigate between office building floors.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employees may encounter while performing the essential functions of this job. Most often an office environment, however occasional jobsite travel is required. Employees frequently work alone and with others. The employee occasionally may encounter high noise levels when visiting jobsites on occasion, but hearing protection is provided/required. Most often in a typical office environment

Additional Job Description:

Who Are We?
Veit is one of the country's leading specialty contractors, with nearly a century of experience and the best people in the industry. We specialize in foundations, earthwork, utilities, marine services, industrial cleaning, curedinplace pipelining, and waste disposal. We pride ourselves on our relentless pursuit to push the construction industry forward and deliver for our customers. Our modern fleet of iron, diverse expertise, and unmatched determination allow us to successfully tackle some of the largest and most complex projects across every sector while also living out our values every day. Our company culture is one where everyone pitches in to get the job done, regardless of job title or seniority. We do everything we can to maintain an atmosphere where family comes first. We want every one of our employees to look forward to each day at work and make it home safe and happy at the end of the day.

Our Core Values

• Deliberately Safe We believe all safety incidents are avoidable when everyone operates with a deliberate mindset. We are deliberately proactive and thorough in training and job planning. We are deliberately safe in our everyday operations and decision-making.

• Build with Intention We build with intention. Whether in the office or the field, we work with grit and determination toward a better future for everyone involved. We leave things better than we found them, and never leave a job until we're proud to put the Veit name on it.

• Leaders Dig First Egos have no place at Veit. We expect everyone on our team to dig in with a leadership mentality. That means being willing to jump in, take ownership, and get mud on our boots - especially when times get challenging.

• Real Relationships Like our work, we approach relationships authentically, with a long-term mindset. Whether you're a client partner, vendor, or team member, we make an effort to build a more meaningful connection with you by communicating with respect and honesty.

• Integrity in Everything As part of the Veit family, everything we do and say reflects on this entire company. We act with integrity, which means treating others just as we want to be treated, doing the right thing, and holding ourselves accountable.

VEIT IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER, INCLUDING VET/DISABILITY