Assistant Director of Member Services

Recreation & Wellbeing at the University of Wisconsin-Madison is seeking a dynamic, energetic, goal-oriented, and innovative leader within the fields of recreation, customer service, and wellbeing. The Assistant Director of Member Services is a full-time employee under the direct supervision of the Associate Director of Member Experience. They will manage the member services area including staffing, membership sales, locker rentals, merchandise, and customer inquiries, and will supervise two Coordinators of Member Services, up to two professional interns, and approximately 150 part-time student employees. They are directly responsible for the oversight of member services across the Nicholas Recreation Center and the Bakke Recreation & Wellbeing Center. They will oversee all hiring, training, and development of member services student employees.

The Assistant Director is responsible for the creation and oversight of the member services budget, the review and development of policies impacting member services, and cultivating relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage as many students as possible with Rec Well while also pursuing opportunities to attract and retain more than 3,000 non-student members. The position is directly responsible for the day-to-day functionality, data reporting, and upkeep of the membership-based aspects of our CRM software, Innosoft Fusion. They will work closely with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.

• Provides leadership and direction regarding programmatic decisions, budgets, and logistics

• Prepares and analyzes statistical reports, evaluations, participation surveys, and program manuals

• Develops and audits the unit budget

• Facilitates the development of new programs and fosters relationships with existing student organizations

• Manages applicable software systems for program registration, sport management, and participation data

• Directly manages and supervises the student Rec Well Manager position, including budgeting for the role, training, and shift report analysis and follow-up.

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

Member Services

The minimum salary for the position is $65,000. The expected salary for this position ranges from $67,000 to $73,000. Actual pay is negotiable based on experience and qualifications.

In addition to salary, this position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see:

https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

• Two years of full-time, professional experience in the recreation or related field.
• Experience supervising full or part time employees.
• Experience supporting budget management and financial operations.
• Experience working in a team and supporting colleagues.
• Demonstrated leadership, customer service, communication, and problem-solving skills.

• Four years of full-time, professional experience in collegiate recreation.
• Demonstrated ability to successfully lead, manage, and support full-time staff.
• Experience working with a departmental budget, including budget creation, management, and the development of revenue forecasts.
• Experience with business development.
• Experience utilizing Innosoft Fusion in a member services setting, including data input, member access, payment systems, and working with Fusion's support team.

• Innosoft Fusion School, preferred

• Typical working hours between 7:45am - 4:30pm. Some night and weekend hours may be required.
• This position is eligible for up to the equivalent of one work day remote.

Required: Bachelor's Degree in recreation, sports administration, higher education, or related field

Preferred: Master's Degree in recreation, sports administration, higher education, or related field

To apply for this position, select either "I am a current employee" or "I am not a current employee" under Apply Now. You will then be prompted to upload your application materials.

The application has only one attachment field. Upload all required documents in that field, either as a single combined file or as multiple files in the same upload area.

Upload required documents:

• Cover letter
• Resume

References will be requested from final candidates.

University sponsorship is not available for this position, including transfers of sponsorship and TN visas. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. This position is an ongoing position that will require continuous work eligibility. If you are selected for this position, you must provide proof of work authorization and eligibility to work.

Cameron Theisen, cameron.theisen@wisc.edu

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.