Support Administrator 1

• Assist with Information Systems Tasks: Support basic planning and routine administration of IT systems under close supervision. Learn foundational concepts and follow guidance from senior staff.
• Follow Procedures to Troubleshoot Simple IT Issues: Use established checklists and instructions to help resolve straightforward hardware, software, or network problems. Escalate complex issues to more experienced team members.
• Provide Basic End-User Support: Help users with common software and hardware questions, set up new equipment as directed, and document issues using standard forms. Always seek help for unfamiliar problems.
• Document and Escalate Incidents: Record incident details accurately and promptly using provided templates. Refer unresolved or complex incidents to senior staff.
• Participate in Root Cause Analysis: Contribute to discussions about recurring issues and learn how to identify basic causes. Suggest follow-up actions with guidance from supervisors.
• Install and Configure Software with Guidance: Assist in installing and updating software or applying patches to workstations and devices, following step-by-step instructions. Learn about maintaining the Microsoft Security stack.
• Monitor System Performance: Perform routine checks and basic tests on IT systems to help ensure security and reliability. Report any unusual findings to senior staff.
• Support Process Improvements: Share observations about daily tasks and suggest small improvements. Learn about divisional practices and how processes are updated.
• Identify Policy Violations: Learn to recognize and report clear violations of organizational policies, always consulting with supervisors before taking action.
• Assist with Risk Mitigation: Help apply patches and support hardware lifecycle activities as directed, learning how these actions reduce risk.
• Learn Basic Scripting for Automation: Begin learning scripting technologies (such as PowerShell) to support simple automation tasks, with training and supervision.
• Contribute to Documentation Efforts: Participate in creating and updating enterprise-wide documentation by providing feedback and helping with basic tasks.
• Stay Informed on Technologies: Regularly review updates and new technologies introduced in the organization, focusing on those relevant to entry-level responsibilities.
• Demonstrate Customer Service and Problem-Solving: Show a positive attitude, communicate clearly, and work collaboratively to resolve basic issues. Ask questions and seek feedback to improve skills.

• A degree or diploma in Computer Science, Information Systems, or Network Security from an institute of technology or university is required.
• Microsoft Server systems certifications such as Microsoft MCP, A+, Network+ are valued
• Alternatively, a combination of equivalent training and experience will be considered.
• Knowledge of Microsoft security platforms, EDR, IPS, Next Gen Firewalls, IAM, PKI, encryption, and tokenization.
• Strong communication, analytical, and problem-solving skills.
• Ability to train and advise staff on a variety of IT technologies.
• Demonstrate basic to intermediate scripting knowledge and skills with PowerShell
• Demonstrate excellent oral and written communication skills
• Ability to manage multiple tasks in a time-critical production environment

Started in 1933, Green Bay Packaging, Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wisconsin. Green Bay Packaging Inc. employees over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.