New

Technology Support Technician

North Carolina State University

$ 36,094 - $ 83,230

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Mar 31, 2026

Job Posting Information

Posting Number	PG194936SP
Internal Recruitment	Yes
Working Title	Technology Support Technician
Anticipated Hiring Range	$55,000 - $58,000
Work Schedule	Monday-Friday; 8am-5pm; occasional overtime required during heavy workloads or project implementations.
Job Location	Raleigh, N.C.
Department	CVM Teaching Hospital
About the Department	Established in 1983, the NC State Veterinary Hospital (VH) is one of the nation's highest-rated academic medical centers, serving North Carolina and the surrounding region. The VH treats nearly 35,000 patients annually across more than 20 clinical services, utilizing a team-based approach that leverages the expertise of nationally and internationally renowned board-certified specialists. The VH is dedicated to: Clinical Excellence: Providing compassionate, state-of-the-art specialty healthcare at the cutting edge of veterinary medicine. Education: Delivering expert clinical instruction to fourth-year veterinary students from the College of Veterinary Medicine. Innovation: Advancing the field through the ongoing investigation of innovative techniques and medical procedures.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	We are seeking a proactive Technology Support Technician to lead the operational management and user support for our Hospital Information Systems. This role is responsible for ensuring the seamless functionality of the electronic medical record system through real-time troubleshooting, comprehensive system maintenance, and the development of technical knowledge bases. As a key collaborator with faculty, staff, and administrative leadership, you will utilize innovative project management tools to prioritize technical demands and rationalize capacity across the organization. The ideal candidate is a detail-oriented professional who can accurately manage system configurations, create effective training materials, and identify strategic opportunities for workflow enhancements that drive technological excellence. Key Responsibilities: Monitoring the HIS support queue and providing timely Tier I user support Troubleshooting non-routine user issues, making recommendations for resolution, or escalating as needed Managing system access permissions and maintaining comprehensive training materials Consulting with individual and departmental stakeholders to optimize HIS workflows Identifying software-driven optimization opportunities or barriers to hospital operations Maintaining rigorous regulatory and accreditation standards within all software systems This position is open for current, permanent NC State Employees only.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Experience/Education	High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications	Experience providing Tier I technical support, including monitoring support queues, troubleshooting user issues, and escalating complex problems as needed. Demonstrated ability to manage system configurations and user access permissions within a software or information system environment. Experience developing and maintaining user training materials or knowledge bases to support system adoption and effective use. Strong organizational and problem-solving skills, with experience maintaining compliance with regulatory or accreditation standards within software systems. Experience with veterinary medical practice.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	03/31/2026
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	04/07/2026
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Please include a resume, cover letter, and contact information for at least three professional references. This position is open for current, permanent NC State Employees only.

Position Details

Position Number	00111973
Position Type	SHRA
Position Classification Band Title	Technology Support Technician
Position Classification Band Level	Journey
Position Classification Salary Range	$ 36,094 - $ 83,230
Salary Grade Equivalency	DT03
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	192001 - CVM Teaching Hospital
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.