PSL - Director/General Manager

Job Summary

Leverage lived experience to lead the Peer Specialists Limited (PSL) team. PSL is a non-profit, peer-led, and peer-specialist-driven agency. The Director/General Manager is responsible for the day-to-day operations of the agency, its programs, and its staff. Reporting directly to the PSL Board of Directors, the Director must be a Certified Parent and/or a Peer Specialist. Key responsibilities include staff supervision, ensuring full contract compliance, collaborating with funders, and maintaining the high quality of services provided to the community. The Director serves as the primary liaison with Wisconsin Community Services (WCS) administrative staff to coordinate technical assistance and support.

Essential Duties and Responsibilities

I. Administrative & Operational Oversight

• Contract Compliance: Ensure rigorous monitoring of all program requirements and service deliverables to meet or exceed funder expectations.
• Strategic WCS Liaison: Partner with Wisconsin Community Services (WCS) to leverage technical assistance in Information Technology, Human Resources, and Accounting.
• Policy Development: Lead the creation, implementation, and maintenance of standardized PSL operating procedures and organizational policies.

• Talent Management: Oversee the full recruitment lifecycle, including hiring, onboarding, and specialized training for peer specialist staff and volunteers.
• Fiscal Management: Monitor agency and program budgets in coordination with WCS to ensure financial health and proper resource allocation.

II. Board Governance & Relations

• Strategic Funding: Collaborate with the Board of Directors to identify, research, and pursue diverse funding streams, including grants and fee-for-service opportunities.
• Executive Liaison: Serve as the primary point of contact for the Board of Directors, maintaining a proactive and transparent partnership with the Board President.
• Meeting Management: Manage the preparation and distribution of all executive reports, agendas, and materials required for Board meetings.

III. Community Engagement & Sustainable Growth

• Strategic Partnerships: Cultivate community collaborations that expand the reach and impact of PSL programs.
• Development & Outreach: Interface regularly with current and prospective funders to advocate for PSL services and secure long-term investment.
• County Representation: Act as the face of PSL in Milwaukee County forums, including Behavioral Health Services (BHS) and other county-based meetings.

IV. Leadership & Quality Assurance

• Peer Service Delivery: Provide direct, recovery-focused coaching and mentorship to children, adults, and families, utilizing lived experience to model wellness.
• Quality Excellence: Administer and analyze monthly quality assurance surveys to drive continuous program improvement.
• Ethical Role Modeling: Exemplify recovery values and professional integrity by upholding the Peer Specialist Code of Conduct and ethical standards in all interactions.

V. Supervisory Functions & Accountability

• Individual Mentorship: Conduct weekly 1:1 supervision sessions with each Peer Specialist to provide guidance and address clinical challenges.
• Documentation & Productivity: Ensure all progress notes are completed accurately and on time. Monitor staff service hours to ensure meeting unit production goals and contract requirements.
• Performance Management: Execute timely and objective annual staff evaluations and administer disciplinary actions as outlined in the agency's policy manual.

Required Qualifications

• Certifications: Must be a Wisconsin Certified Peer Specialist and/or a Certified Parent Peer Specialist.
• Experience: Minimum of two (2) years of experience providing direct peer support services; two (2) years of supervisory experience preferred.
• Education: Preferred; bachelor's degree in social work, Human Services, Criminal Justice, or a related field.
• Compliance: No criminal convictions or license revocations that preclude serving vulnerable populations.
• Transportation: Valid driver's license, reliable automobile, and insurance coverage for community-based work.

Knowledge, Skills and Abilities

• Subject Matter Expertise: Expert understanding of peer support frameworks and substance use/mental health recovery.
• Crisis Leadership: Proven ability to lead and remain grounded during crisis situations.
• Resource Management: Proficiency in the effective use of time and organizational resources to maintain high-quality, sustainable services.
• Cultural Intelligence: Demonstrated ability to respond respectfully and effectively to individuals of all cultures, languages, and backgrounds.

PHYSICAL DEMANDS:

The position requires standing, sitting, reaching, and walking. The ability to travel in the community is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work is performed in an office and community environment. Work performed in the community including going into homes and other locations to serve individuals enrolled in PSL programs. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served.

PSL is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.

PM21