Sr. Product Manager, Service

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

The Senior Service Product Manager is the enterprise owner of the service and spare parts product portfolio for Watts Applied Solutions. This role has end-to-end accountability for portfolio strategy, commercial performance, margin expansion, and customer experience outcomes across the platform.

Acting as the strategic authority for service and spare parts, this role defines vision, priorities, and tradeoffs across a complex, global, and highly matrixed organization. The Senior Service Product Manager partners closely with executive leadership and leads crossfunctional teams spanning Product Management, Sales, Marketing, Operations, Supply Chain, Digital, Finance, and IT to deliver sustained growth and operational excellence.

While this role does not have immediate direct reports, it operates as a senior individual contributor and people leader through influence and is expected to evolve into a formal people leadership role as the service organization scales.

This position reports to the Vice President, Customer Service and Aftermarket Operations. This role can be remote and will require travel to office locations.

Primary Job Duties and Responsibilities

• Accountable for service and spare parts financial performance, including revenue growth, margin expansion, pricing effectiveness, inventory efficiency, and working capital impacts.
• Own and govern the multiyear service and spare parts portfolio strategy and roadmap for Watts Applied Solutions, aligned with enterprise growth, digital transformation, and customer experience objectives.
• Serve as the enterprise subject matter expert and decision authority for service and spare parts offerings, including prioritization, investment tradeoffs, lifecycle decisions, and portfolio rationalization.
• Lead major business reviews and planning processes, including Strategy Plan, Annual Operating Plan (AOP), and periodic forecasts, with ownership of financial assumptions, growth commitments, and performance tracking.
• Own the development and execution of a comprehensive pricing strategy, including valuebased pricing, discount governance, and margin protection.
• Define and continuously refine the platform service strategy, translating strategic objectives into executable roadmaps and measurable outcomes.
• Lead crossfunctional teams to deliver commercial programs, new service offerings, and lifecycle initiatives that drive growth and customer value.
• Partner with Sales and Marketing to define and execute gotomarket strategies, channel enablement models, and sales effectiveness initiatives for the aftermarket.
• Collaborate with SIOP, Operations, and Supply Chain to establish and improve forecasting methodologies, ontime delivery, service levels, inventory turns, and sourcing strategies.
• Own the endtoend service customer experience, including physical, digital, and postsale touchpoints.
• Partner with Digital and IT teams to identify and implement digital service capabilities that enhance scalability, insight, and customer engagement.
• Develop customer roadmaps and experience strategies that improve ease of doing business, transparency, and longterm loyalty.
• Lead through influence in a matrixed organization, aligning senior stakeholders and teams around shared priorities and outcomes.
• Act as a mentor and thought leader for product, service, and commercial teams, contributing to the development of best practices and talent capabilities.
• Champion continuous improvement methodologies and model Watts values in all interactions.
• Lead enterprisepriority initiatives and special projects as assigned by executive leadership.

Required Qualifications

• Bachelor's Degree in Engineering, Supply Chain, Business, or related field. MBA is a plus.
• 5+ years in product management, commercial leadership, aftermarket operations, field service, business analytics, or supply chain.
• Proven experience ownings or materially influencing financial performance (revenue, margin, pricing, or profitability).
• Strong strategic, analytical, and executive-level communication skills.
• Demonstrated ability to lead in a matrixed, global organization without direct authority.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
• Willingness to travel as required.

Preferred Qualifications

• Experience with continuous improvement or lean methodologies

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, TX or Blauvelt, NY locations for meetings, trainings, or as otherwise required by Company management.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range:

The expected salary range for this position is $135,000 - $168,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Remote)

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.