Helpdesk Support I

At SSR, we're more than a leading engineering design, consulting, and planning firm-we're a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets and services, our collaborative approach empowers us to build lasting partnerships with each other, our clients, and our communities.

We believe high performance and a people-first culture go hand in hand. As an owner from day one, our colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth. As owners, we take pride in our work and in each other-driving results while fostering a workplace where everyone feels seen, supported, and inspired.

Want to hear directly from our team? Visit and explore our culture on LinkedIn and Instagram.

What You'll Do

As a Desktop Support Associate, you'll serve as a trusted first point of contact for our colleagues-resolving day-to-day technical issues, documenting requests clearly, and helping SSR teams stay productive across offices and project environments.

• Serve as the first line of support for technology requests and incidents; intake, prioritize, troubleshoot, and resolve common end-user issues.
• Provide remote and onsite support for laptops, desktops, monitors, printers, mobile devices, video conferencing tools, and other firm-standard peripherals.
• Support Microsoft 365 applications, Windows devices, account access, password resets, and basic connectivity issues in alignment with team procedures.
• Set up, configure, image, and deploy new workstations and accessories; assist with colleague onboarding, office moves, and equipment refresh cycles.
• Document tickets thoroughly, communicate status clearly, and maintain accurate records for devices, assets, solutions, and recurring issues.
• Create and update simple knowledge articles and end-user guidance; assist with company tablets and cell phones, including setup, troubleshooting, MDM enrollment, and policy compliance support.
• Escalate higher-complexity issues appropriately and collaborate with senior IT team members, vendors, and business partners to drive timely resolution.
• Perform other duties as assigned to support reliable IT operations and a positive end-user experience.

Who We're Looking For

Minimum Requirements:

• High school diploma or GED equivalent with 3 years of IT Helpdesk Support experience OR Associates degree with 1 year of IT Helpdesk Support experience
• Comptia A+ / Network+ Certification preferred

Preferred Qualifications:

• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft 365, and modern web browsers.
• Knowledge of Windows operating system installation, device drivers, endpoint configuration, and basic IP networking concepts.
• Experience supporting laptops/desktops, printers/plotters, mobile devices, conference room technology, and other end-user hardware.
• Familiarity with ticketing systems, remote support tools, and standard helpdesk workflows for intake, triage, escalation, and closure.
• Clear written and verbal communication, strong customer focus, and the ability to build trust with colleagues at all levels.
• Detail orientation, sound judgment, and the ability to manage multiple requests while maintaining quality, follow-through, and service responsiveness.

What We Offer

• 100% Employee-Owned - Ownership from day one with immediate ESOP vesting.
• Retirement Savings - 401(k) with immediate vesting and a generous company match.
• Health & Wellness - Medical, dental, and vision coverage, plus companyfunded HSA contributions for HDHP plans.
• Company-Paid Protection - Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance - Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth - Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / Affirmative Action Employer

EEO Disabled/Veterans

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR