Client Experience Marketing Analyst II

Job Description:
We are seeking a client-focused and analytically driven Client Experience Marketing Analyst II to join our team on a part-time, contract basis (20 hours per week). This is a hybrid role requiring two days per week in-office, with flexibility to be based in either Atlanta, GA or Carmel, IN. There is potential for extension based on business needs.

In this role, you will support Client Experience (CX) leadership across multiple brands, contributing to the development and execution of strategies that enhance the end-to-end client journey. You will analyze client feedback, operational data, and performance metrics to uncover insights, improve client satisfaction, and drive a client-first culture across the organization.

You will play a key role in executing CX initiatives, supporting journey mapping, developing client-facing and internal enablement content, and collaborating cross-functionally to ensure consistent delivery of CX strategies. This position requires a strong balance of analytical thinking, storytelling, and project coordination skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Support the development and execution of client experience strategies aligned with business objectives and client outcomes.
• Analyze client feedback (CSAT, OSAT, surveys, verbatims) and operational data to identify trends, pain points, and opportunities for improvement.
• Translate insights into actionable recommendations that enhance CX performance and business results.
• Assist in journey mapping initiatives by documenting client touchpoints, key interactions, and moments that matter.
• Develop CX-related content including client communications, self-service education materials, and internal enablement tools.
• Support planning and execution of client feedback sessions, advisory boards, and stakeholder meetings.
• Present insights and recommendations through clear, compelling narratives to internal teams and leadership.
• Collaborate with cross-functional teams including Marketing, Sales, Product, and Operations to ensure consistent CX execution.
• Track progress of CX initiatives, identify gaps, and communicate findings proactively.
• Assist with project management activities including timelines, risk tracking, deliverables, and stakeholder coordination.
• Manage multiple concurrent priorities while maintaining quality and efficiency.
• Support budget tracking and invoice processing for CX-related activities.
• Monitor CX KPIs and contribute to continuous optimization of CX programs and processes.

Qualifications:

• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent experience.
• 3 years of experience in client experience, marketing, customer insights, or a related field (B2B experience preferred).
• Experience with CX or Voice of Customer (VOC) platforms such as Qualtrics, Medallia, or Salesforce is a plus.
• Strong analytical skills with the ability to synthesize data into meaningful insights and recommendations.
• Proficiency in reporting and data visualization, with the ability to present findings clearly to stakeholders.
• Excellent storytelling and communication skills, with experience presenting to diverse audiences.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Collaborative mindset with the ability to influence cross-functional teams.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Teams); experience with project management tools is a plus.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.