Analyst Senior, Implementation

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Type Of Hire :

Job Description

As a Senior Implementations Analyst, you'll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you'll ensure seamless integration and proper adoption of best practices. In addition, you'll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.

What you bring:

• Experience: At least one year in a similar role, ideally within the financial services or banking sector.
• Software Implementation Track Record: Proven experience managing software implementations from inception to completion, with a focus on adhering to detailed project plans.
• Training Proficiency: Previous experience advising and training customers on the optimal use of software solutions and industry best practices.
• Exceptional Multi-tasking: Proven ability to stay organized and maintain extreme attention to detail while overseeing a large volume of software projects simultaneously.
• Technical Communication: Ability to quickly grasp new technologies and communicate complex concepts to non-technical audiences, answering feature-related questions with clarity.
• Collaboration: Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
• Adaptability: Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.

What you will be doing:

• High-Volume Migration Management: Lead 15-25 customer migration projects end-to-end by setting clear timelines, deliverables, and budgets while proactively managing risks.
• Detailed Project Planning: Develop and maintain granular project plans for every migration, ensuring each milestone-from data extraction to final SaaS go-live-is tracked with precision.
• Customer Training & Education: Conduct detailed training and consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless experience.
• Rapid Product Mastery: Maintain a comprehensive understanding of our products and enhancements to proactively educate customers on new features and functionalities.
• Technical Roadblock Removal: Interface with internal technical teams to facilitate smooth integration and troubleshoot issues within the overall project timeline.
• Problem Resolution: Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.

What We Offer You:

• A voice in the future of fintech.
• Continuous learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $82,300.00 - $134,140.00and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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