Operations Specialist, Benchmarking - Ceremony of Roses

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

We are seeking a highly organized and detailoriented Operations Specialist to support and enhance the daytoday operations of a fastpaced, growing organization. This role plays a critical part in refining processes improving cross-functional coordination and strengthening the systems that enable teams to work efficiently and at scale. The ideal candidate is proactive, communicative, and comfortable bringing clarity to evolving situations. Success in this position means increasing visibility across operations, mitigating risks, and building scalable workflows across Ceremony of Roses' global organization.

• Build, document, and maintain standardized operating procedures. Partner with teams across COR and its affiliates to ensure processes are clearly defined and updated as operations scale.
• Support the ongoing optimization of Asana workflows, templates, and dashboards to improve visibility and cross-functional alignment. Lead Asana onboarding and training for new employees and provide ongoing guidance to ensure consistent adoption across teams.
• Oversee the end-to-end vendor onboarding process, including documentation collection, internal approvals, and system setup to ensure vendors are properly established and payment ready.
• Assist with operational projects, technology implementations, and global process refinement initiatives by communicating timelines, tracking deliverables, and documenting progress, as set forth by leadership.
• Special projects: any tasks or project set forth by leadership, such as but not limited to, freight & inventory reconciliation, cost analysis, margin reporting, and global inventory transfers.

• 2-3-year minimum experience in operations, supply chain, or production-preferably in apparel, consumer products, or music/entertainment.
• Experience with Asana or similar project/work management system.
• Advanced Excel/Google Sheets skills (pivot tables, formulas, reporting) and experience with ERP or eCommerce platforms (e.g., Shopify, SAP, NetSuite, or similar).
• Comfortable with costing, COGS tracking, landed costs, and margin analysis; able to interpret data and identify operational or financial risks.
• Working knowledge of purchase orders, 3PL coordination, freight terms (CIP/DAP/FOB), inventory reconciliation, and fulfillment workflows.
• Strong ability to manage multiple launches, deadlines, and vendors simultaneously while maintaining attention to detail and accuracy.
• Clear, professional communicator who can work cross-functionally with internal teams and external partners, proactively solving problems and keeping stakeholders aligned.

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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