Senior Software Engineer, Sales

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Software Engineer, Sales will design, develop, and implement Application, Data, and Integration Engineering solutions that run our internal business, as well as evaluate existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs. This role requires deep Salesforce and AI/ML knowledge, integration experience and sound judgment in order to effectively plan and deliver. The successful candidate will own multiple Business Application Projects and will be required to lead or direct the work of others. A wide degree of creativity and latitude is expected! Docusign is growing at an extraordinary pace across all vectors, providing an enormous opportunity for professional growth in this position.

This position is an individual contributor role reporting to the Director, GTM Engineering.

Responsibility

• Explore and integrate hyperautomation technologies including AI/ML, intelligent document processing, and process mining

• Lead experimentation for new automation capabilities and platforms

• Lead system design and architecture decisions, including defining service boundaries, integration patterns, and data flow across distributed systems

• Design and develop backend services and domain logic layers within the Salesforce and other adjacent GTM platforms, treating Apex as a server-side programming environment for enterprise application development

• Lead end-to-end delivery of complex, cross-functional projects, ensuring strong technical design, execution rigor, and timely outcomes without compromising engineering quality

• Break down large initiatives into well-defined technical milestones, proactively identifying risks, dependencies, and architectural trade-offs

• Provide critical support coverage during month-end and quarter-end business cycles

• Architect and implement API-first and event-driven integrations across distributed systems (e.g., Salesforce, AWS services, internal platforms) using REST, Platform Events, and middleware

• Design and build enterprise-grade, code-driven applications using Lightning Web Components and/or Angular or React with a strong emphasis on scalable frontend layer and service orchestration

• Design systems to support high-volume, enterprise-scale workloads, including bulk processing, asynchronous patterns, and large data volumes

• Serve as the primary technical escalation point for complex platform decisions across Sales systems

• Own the end-to-end software development lifecycle, including design, development, testing, CI/CD automation, deployment strategies, and production support

• Own and evolve CI/CD pipelines, including build automation, test orchestration, release governance, and deployment tooling using GitHub Actions and Salesforce CLI

• Develop and maintain reusable frameworks, shared services, and platform utilities to standardize engineering practices and improve developer productivity

• Lead performance optimization and scalability initiatives, including bulkification, asynchronous processing strategies, and system throughput improvements

• Implement observability and reliability patterns, including structured logging, monitoring (e.g., Datadog), alerting, and proactive incident detection and resolution

• Drive technical debt remediation and platform hardening, including refactoring legacy code, improving test coverage, and enforcing engineering standards

• Partner with product and engineering teams to define and deliver scalable system capabilities and services

• Own production system health, including incident response, root cause analysis, and continuous reliability improvements

• Contribute to AI-enabled and agent-driven workflows by integrating external AI services (LLMs, ML APIs) into Salesforce workflows

• Mentor engineers and conduct rigorous code reviews, enforcing software engineering best practices, design patterns, and coding standards

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's Degree in Computer Science, Management Information Systems, or a related field

• 8 years of experience in IT applications emphasizing Salesforce.com configuration, customization, and support

• 5 years of experience developing Salesforce Apex Classes, Controllers, Triggers, Visualforce, Web Services

• Experience with Salesforce integrations using scripted data loader, web services, cloud or on-premise middleware (Platform Events, Informatica, Tray.io, etc.)

• Experience with CI/CD tools (GitHub, Jenkins, Salesforce CLI, etc.) for Salesforce

• Experience working with Salesforce Sales Cloud, Service Cloud, and Experience Cloud (Communities)

• Salesforce Platform Developer 1 certification (PD1)

• Salesforce Platform Developer 2 certification (PD2)

• Experience building Aura and/or Lightning Web Components

Preferred

• Demonstrated understanding of requirements gathering, creating/deploying solutions to end users

• Salesforce Application or System Architect

• Experience supporting Salesforce instances with 5000+ users

• Proficiency in defining intuitive, insightful, actionable, and compelling Einstein Analytics reports and dashboards

• Experience with Salesforce/SaaS applications like Eloqua, D&B Optimizer, ZoomInfo, and Outreach

• Superior communication and interpersonal skills

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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