Senior Manager Digital Systems

Requisition ID:921969
Store #:X00099 EyeCare Delivery Model - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Transform patient needs into business strategy by working with brand and Eye Care teams. Facilitate the process by identifying opportunities that drive business growth, patient retention, and other patient-related KPIs. Partner with technical teams to translate business needs into technology solutions supporting the tools patients use to schedule eye exams, including TAB (The Appointment Book) and other Eye Care systems. Own projects and lead the progression of Patient CRM and Eye Care systems across North America.

MAJOR DUTIES AND RESPONSIBILITIES

• Partner with brand, field, and Eye Care stakeholders to understand operational needs related to patient scheduling, remote exam tools, and other Eye Care systems.
• Translate business and user needs into clear requirements, user stories, process flows, and support materials for IT and technical partners.
• Drive execution of system enhancements, process updates, testing, and implementation plans with IT and cross-functional teams.
• Manage day-to-day support for Eye Care platforms, including issue tracking, prioritization, escalation, follow-up, and stakeholder communication.
• Coordinate user acceptance testing, validate system changes, and ensure enhancements are ready for deployment.
• Support roadmap execution by organizing project plans, maintaining timelines, documenting dependencies, and driving deliverables.
• Prioritize initiatives based on business impact, operational urgency, user experience, and available resources.
• Develop and maintain reporting and dashboards to monitor platform usage, operational performance, and key patient KPIs.
• Partner with field leaders and business teams to support training, adoption, and rollout of new tools, workflows, and process changes.
• Maintain relationships with vendors and internal technical teams to support delivery, troubleshooting, and continuous improvement.
• Identify process improvement opportunities within systems and workflows and recommend practical solutions to improve efficiency and user experience.
• Ensure documentation for workflows, requirements, support issues, and enhancement requests is complete and current.
• Lead, coach, and develop two direct reports; assign work, monitor performance, and align efforts to team priorities and objectives.
• Provide leadership updates on project progress, risks, operational issues, and resource needs.

BASIC QUALIFICATIONS

• Bachelor's Degree
  * 10+ years of experience in business, healthcare, or retail operations
  * Moderate understanding of basic IT infrastructure and ROI calculations
  * Ability to read technical specifications and write technical requirements
  * Moderate reporting and data analysis skills
  * Experience with project management
  * Proven ability to prioritize projects based on timelines and impact
  * Demonstrated ability to present information clearly across different levels and functions
  * Strong written and verbal communication skills

PREFERRED QUALIFICATIONS

• Experience in IT Project Management or Business Analysis
  * Experience managing a project budget
  * Familiarity with managing technical or marketing vendors

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.