Digital Services Project Manager

Summary

The Digital Services Project Manager is a member of the Corporate Strategic Services Digital Services team and is responsible for driving the delivery of Digital Services initiatives across PlayCore's portfolio of brands.

This role is focused on project execution, coordination, and delivery, ensuring initiatives are implemented efficiently, on time, and in alignment with PlayCore's Digital Services governance standards and digital integrations roadmap.

The Digital Services Project Manager operates in close partnership with Program Managers, who retain accountability for program strategy and outcomes. This role is responsible for managing day-to-day project execution across multiple concurrent initiatives (typically 8-10+ projects), coordinating stakeholders, maintaining structure, and ensuring consistent delivery.

This position plays a critical role in scaling Digital Services by increasing execution capacity, enforcing standard processes, and enabling successful implementation of sales and marketing platforms, product platforms, and integration initiatives.

Essential Duties and Responsibilities

Project Execution and Delivery

• Manage the day-to-day execution of multiple Digital Services initiatives across sales and marketing platforms, product platforms, websites, integrations, and emerging technologies.
• Manage execution of internal digital initiatives, including Intranet enhancements, updates, and cross-functional initiatives, ensuring alignment with organizational communication, content, and platform governance standards.
• Develop and maintain detailed project plans including scope, timelines, milestones, deliverables, and dependencies.
• Track progress across all active projects and ensure alignment to timelines and deliverables.
• Proactively identify risks, delays, and resource constraints, escalating to Program Managers as needed.
• Ensure projects are executed in alignment with Digital Services governance standards, processes, and templates.

Stakeholder Coordination

• Serve as the central coordination point for project communication across Program Managers, developers, vendors, and brand stakeholders.
• Facilitate project meetings including discovery sessions, implementation planning, and status updates.
• Ensure stakeholders are informed, aligned, and accountable to project timelines and deliverables.
• Support cross-brand coordination for shared platform initiatives.

Project Governance & Documentation

• Maintain clear, accurate, and organized project documentation including requirements, timelines, decisions, and risks.
• Ensure all project artifacts are documented and accessible for future reference and optimization.
• Enforce adherence to Digital Services processes, standards, and implementation frameworks.
• Maintain project trackers, dashboards, and status reporting.

Digital Services Initiative Intake

• Support intake and early-stage planning of new Digital Services initiatives by gathering requirements and coordinating discovery sessions.
• Partner with Program Managers to transition initiatives from discovery into structured execution plans.
• Maintain visibility into project pipeline, prioritization, and active workload.

Vendor Coordination

• Coordinate with external vendors and implementation partners to ensure timelines and deliverables are met.
• Track vendor activities and maintain alignment with project expectations and governance standards.
• Support execution of vendor-led implementations across brands.

Brand Support

• Serve as the first point of coordination for Digital Services-related support requests submitted through the support ticketing system.
• Triage incoming requests to determine appropriate next steps, including quick resolution for basic inquiries, routing to Program Managers for scope-related requests, or assignment to technical resources for execution.
• Ensure all requests are properly categorized, prioritized, and aligned with Digital Services governance standards and platform ownership.
• Maintain visibility into support trends, recurring issues, and request volume to inform process improvements and future prioritization.
• Communicate status updates and expectations to requestors, ensuring a consistent and professional support experience across brands.
• Identify when support requests should be elevated into formal projects and coordinate transition into the Digital Services intake and project pipeline.

Competencies

• Communication
• Learning & Development
• Planning & Organizing
• Professionalism & Integrity
• Teamwork & Relationship-Building
• Results Orientation

Education and/or Experience

• Bachelor's degree in Business, Information Technology, or related field preferred.
• 3-6+ years of experience in project management, preferably in digital, technology, or marketing environments.
• Experience managing multiple concurrent projects in a cross-functional environment.
• Exposure to digital platforms such as CRM systems, websites, marketing automation, or enterprise software.
• Experience with project management tools such as Asana, Monday.com, or similar platforms.

Skills and Qualifications

Delivery & Organization

• Strong ability to manage multiple projects simultaneously (8-10+ active initiatives).
• High attention to detail with strong organizational and prioritization skills.
• Ability to drive progress and maintain momentum across competing priorities.
• Process-oriented with the ability to follow and enforce standardized ways of working.

Project Management

• Solid understanding of project management principles, workflows, and dependencies.
• Ability to build and manage project plans, timelines, and deliverables.
• Ability to identify risks and escalate issues appropriately.

Communication

• Clear written and verbal communication skills.
• Ability to document discussions, track action items, and follow up effectively.
• Collaborative mindset with the ability to operate within a structured team model.

Project Support

• Strong written and verbal communication skills.
• Ability to facilitate meetings and maintain alignment across diverse stakeholders.
• Ability to communicate effectively with both technical and non-technical audiences.

Technical Awareness

• Working knowledge of digital platforms including CRM, websites, marketing technologies, and integrations.
• Ability to coordinate technical workstreams and communicate effectively with developers and vendors.

Travel

Up to 15%

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Bachelors of Business Administration (preferred)

Experience with project management tools such as Asana, Monday.com, or similar platforms (preferred)
Exposure to digital platforms such as CRM systems, websites, marketing automation, or enterprise software (required)
Experience managing multiple concurrent projects in a cross-functional environment (required)
3 - 6 years: 3-6+ years of experience in project management, preferably in digital, technology, or marketing environments (required)

Skills