New

Customer Service Specialist

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Jefferson City
Apr 01, 2026
Job Title: Operations Specialist (Entry Level) Job Description The Operations Specialist provides essential administrative and operational support to the Operations Team, helping ensure efficient workflows and high-quality service across assigned regions. This role serves as a primary point of contact for the office and supports daily operations related to patient access, documentation, and process improvement. The ideal candidate is organized, detailoriented, and able to manage multiple priorities independently while collaborating effectively with cross-functional teams. This position is well suited for someone who is customer-service driven, adaptable, and eager to learn healthcare operations and systems. Key Responsibilities * Support the Operations Team with daily administrative and operational tasks to meet regional and departmental needs * Serve as a primary point of contact for the office, providing guidance and support as needed * Assist with discovery, training, and onboarding related to AdaptHealth processes and workflows * Participate in process improvement initiatives to enhance workflow efficiency, data accuracy, and verification processes * Review, process, verify, and submit required documentation to ensure accuracy and compliance * Complete insurance verification to determine patient eligibility, coverage, deductibles, and co-insurance * Interpret payer guidelines and review clinical documentation to confirm qualification and compliance for equipment and services * Maintain working knowledge of company products, services, and operational procedures * Collaborate with internal teams across customer service, intake, operations, and revenue cycle functions * Utilize systems such as Epic and Microsoft Office to support documentation, reporting, and operational tracking Required Skills & Competencies * Strong verbal and written communication skills * Ability to prioritize and manage multiple tasks in a fast-paced environment * Customer service-oriented mindset with a focus on patient support * Proficiency with Microsoft Office (Excel, Word, Outlook); ability to learn new software systems * Technical aptitude to understand system interactions and data flow * Ability to work independently while contributing effectively as part of a team * Adaptable, proactive, patient, and accountable with a strong attention to detail Preferred Qualifications * General knowledge of Medicare, Medicaid, and Commercial insurance plans * Familiarity with payer methodologies and healthcare documentation requirements * Experience with Epic or similar healthcare systems * Experience in administrative support, patient registration, patient access, or healthcare operations Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Jefferson City, MO. Pay and BenefitsThe pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Jefferson City,MO. Application DeadlineThis position is anticipated to close on Apr 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.