New

Bilingual Performing Loan Consultant

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 01, 2026
Performing Loan Consultant - Call Center (Entry Level) Onsite \| Tempe, AZ (5 Days/Week) Start Date: 4/27 Opportunity Overview We are partnering with a large national mortgage lender and servicer to support a high-volume call center expansion. This is a high-visibility opportunity to support homeowners across the U.S. while building a career in financial services and customer support. This is a fast-paced, customer-facing role ideal for individuals who are dependable, professional, and motivated to help customers navigate mortgage servicing and payment solutions. We are targeting 25 confirmed hires (up to 35 may be onboarded to account for falloff) for this upcoming class. Role Summary The Performing Loan Consultant serves as the frontline representative for homeowners who are past due on their mortgage or calling with general servicing questions. Consultants handle both inbound and outbound calls, work with customers to understand the cause of delinquency, and develop customized payment solutions to bring loans current - all while delivering excellent customer service and maintaining compliance standards. Key Responsibilities * Handle high-volume inbound and outbound calls in a call center environment * Speak with homeowners who are past due, identify reasons for delinquency, and build practical repayment solutions * Assist inbound callers with general mortgage servicing inquiries (escrow, website support, payoffs, etc.) * Process mortgage payments accurately and securely * Identify and refer eligible homeowners to refinancing teams when appropriate * Utilize manual and automated dialing systems to reach customers * Maintain detailed and accurate documentation of all customer interactions * Meet or exceed performance, quality, and compliance metrics * Demonstrate professionalism, empathy, and positivity on every interaction * Participate in ongoing training and follow regulatory and company procedures Qualifications Required: * High school diploma or equivalent * English fluency * Strong verbal communication and customer service skills * Comfort working in a fast-paced call center environment * Basic computer proficiency (Windows, Microsoft Word, Excel, Outlook) * Strong work ethic, reliability, and attention to detail Preferred (Not Required): * 1+ year of call center, customer service, collections, sales, or financial services experience * Experience in mortgage servicing, banking, or collections * Negotiation or consultative communication experience * Spanish or bilingual skills #Prioritywest Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.