New

Bilingual Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 01, 2026
Role Overview This is an onsite call center role supporting homeowners with active mortgage loans. You'll handle both inbound and outbound calls, help customers understand their options, and work with them to bring pastdue accounts current-all while following clear policies and documenting every step accurately. This role is a strong entry point into mortgage servicing and financial services. What You'll Be Doing * Take inbound calls from homeowners with mortgage questions * Make outbound calls to customers who are behind on payments * Ask clear questions to understand each situation * Set up workable payment plans using approved guidelines * Process mortgage payments accurately * Document every interaction in internal systems * Refer eligible customers to refinancing teams when appropriate * Meet daily activity and quality goals * Follow company policies, procedures, and industry rules Pay, Schedule & Logistics * $21.00 per hour (hourly) * Onsite, 5 days per week in Tempe, AZ * Fastpaced call center environment * Multiple computer screens and scheduled breaks What Success Looks Like * Calls are handled professionally and respectfully * Customer conversations are clearly documented * Payment plans follow approved policies * Performance goals are met consistently * Customers understand next steps when the call ends Requirements * High school diploma or equivalent * Fluent in both English and Spanish * Comfortable speaking on the phone throughout the day * Able to handle inbound and outbound calls * Basic computer skills (Windows, logging into systems, using apps) * Strong attention to detail when entering notes and payments * Reliable attendance and punctuality * Authorized to work for any employer in the United States Who Will Thrive * You enjoy helping people solve real problems * You stay calm and professional in tough conversations * You can follow stepbystep procedures without cutting corners * You're comfortable working in a structured, goaldriven environment * You want longterm growth opportunities in financial services Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Apr 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.