Scheduling Technology Coordinator

Job Summary:

Do you enjoy solving problems involving technology, customer service, and campus operations? Are you energized by helping people navigate systems, collaborating across teams, and keeping complex academic environments running smoothly? We are seeking a Scheduling Technology Coordinator to make a direct and meaningful impact at CU Anschutz and CU Denver!

The Scheduling Technology Coordinator plays a critical role in supporting a campus-wide scheduling platform while bridging IT support with academic and business operations. This position ensures classrooms, events, and services are scheduled accurately and efficiently through strong customer service, scheduling system administration, and cross-campus collaboration. This position offers a unique blend of both technical and operational support, directly supporting students, faculty, and staff. Join a service-oriented team that partners with campus offices to solve problems and improve services. If you value teamwork, continuous improvement, and working in a collaborative environment, we want to know more about you!

Key Responsibilities:

• Provide customer service and technical support for the campus scheduling system, managing tickets and requests within established service level objectives.

• Coordinate academic room scheduling and resolve space conflicts in collaboration with the Registrar, Event Services, and campus partners.

• Maintain and audit scheduling system data, including rooms, user accounts, and access levels, to ensure accuracy and reliability.

• Deliver role-based training for individuals and small groups to support effective and consistent use of the scheduling platform.

• Process and manage monthly billing for ISS and OIT services, partnering with customers and finance teams to meet deadlines.

• Train, mentor, and support student assistants who provide scheduling system support and assist with billing activities.

What You'll Bring:

• Excellent customer service, including the ability to navigate challenging or difficult interactions.

• Strong professional judgment, reasoning, and problem-solving skills.

• Ability to communicate technical information clearly to non-technical users, both verbally and in writing.

• Experience executing tasks independently while also contributing effectively as part of a team.

Work Location:

Hybrid - This position is eligible for a hybrid work environment. AMC ISS strives for a high-flex work environment, meaning that although this role may predominantly be executed effectively with a remote schedule, there may be instances where in-person meetings and/or activities are needed. There is no minimum or prescribed in-person requirement. The work schedule will be based around core working hours in Colorado Mountain Time.

Why Join Us:

Information Strategy and Services (ISS) partners across the campus to deliver information technology services that empower teaching, learning, research, and patient care. ISS is organized into four core functions: Technology & Infrastructure, Security & Compliance, Information & Data Enablement, and Business Services. Together, we connect service and technology.

Our work is guided by six shared principles that connect our teams and shape how we serve our customers:

• Curiosity: Explore beyond one's own experience and environment.

• Compassion: Demonstrates empathy, understanding, and respect for all people.

• Collaboration: Partner well beyond our space and build partnerships to achieve organizational results.

• Commitment: Dedication and engagement to their job, team, organization, and university.

• Competence: Know our craft and be committed to continuous improvement and learning.

• Confidence: Be empowered and assured to represent our customers and their needs.

Active investment in our culture and our people is foundational in developing and delivering service excellence. To cultivate a people-centric workplace, we do the following:

• Growth & Development: Our Workforce Development Program builds critical skills and supports career advancement.

• Empowered Managers: Leaders are trained in coaching and team effectiveness to drive success.

• Open Communication: Stay connected through monthly town halls and annual summits.

• Wellness Focus: We prioritize employee well-being with supportive wellness initiatives.

• Coaching Culture: Continuous learning and feedback are part of how we grow together.

• Flexible Work: We offer flexible arrangements whenever possible to support work-life balance.

Click here to find out more about ISS's Culture

Why work for the University?

At the University of Colorado Anschutz, you'll be part of a nationally recognized institution at the forefront of health innovation and technology. With multiple prestigious national designations, including as a top-tier academic medical center and a hub for cutting-edge research. CU Anschutz offers IT professionals the opportunity to support groundbreaking work that transforms healthcare and improves lives. Here, your expertise in technology directly empowers world-class research, education, and clinical care. Join a collaborative, mission-driven environment where your skills make a real impact. Here, your work matters.

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• A bachelor's degree in education, computer information systems, business, information technology, or a directly related field from an accredited institution.

• One (1) year of professional-level experience in IT support, academic services, business operations, or customer service.

• Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Preferred Qualifications:

• Experience working in higher education or within a large, serviceoriented organization.

• Experience providing IT support, customer service, or technical troubleshooting in a professional setting.

• Experience using or administering enterprise scheduling systems (e.g., EMS, 25Live, or similar).

• Experience in academic support areas within higher education, including academic policies, curriculum management, or course scheduling processes.

• Experience with service management or ticketing systems (e.g., TeamDynamix, ServiceNow, Jira).

• Experience delivering training or user support to individuals or small groups.

• Experience with billing processes, invoicing, or basic financial reconciliation.

Knowledge, Skills, and Abilities:

• Proactive drive, curiosity, and motivation with a commitment to continuous learning.

• Demonstrated excellence in customer service, including the ability to navigate challenging or difficult interactions.

• Ability to execute tasks independently while also contributing effectively as part of a team.

• Strong professional judgment, reasoning, and problemsolving skills.

• Ability to communicate technical information clearly to nontechnical users, both verbally and in writing.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: ISS Human Resources, iss-humanresources@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply by April 15, 2026.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $63,391 to $64,667.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.