New

Customer Support Specilaist

TEKsystems
$15.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Wichita
Apr 01, 2026
Customer Service Specialist Location: Wichita, Kansas Pay Rate: $15.00 - $17.50/hr Duration: 2-Year Contract Schedule: Monday - Friday, 7:00 AM - 3:30 PM About the Role We are seeking a detail-oriented and customer-focused Customer Service Specialist to support a fast-paced aerospace environment in Wichita, Kansas. This is a contract opportunity offering stable hours and the chance to work within a highly structured, process-driven organization. Primary Responsibilities * Perform duties related to overall customer service and account management, including logistics, contract management, and customer relations * Manage a high volume of written communication and data while complying with internal and external processes * Process customer repair orders and quotes in accordance with standard procedures; redirect inquiries to appropriate departments or personnel as needed * Coordinate and create documentation for the receipt and repair of equipment in compliance with federal policies and current procedures * Utilize SAP to input and extract repair and material data * Support interface with internal departments related to warranty, credit, billing, and related functions * Maintain working knowledge of the organization's products and services to provide accurate information and support to customers * Consistently document customer service needs to identify patterns and maintain quality standards * Perform tasks that may include consistent movement, boxing, and unboxing of materials (up to 15 lbs) Basic Qualifications * High school diploma or AA/AS degree (or other 2-year post-secondary training) with a minimum of 4 years of relevant experience * In the absence of a diploma or degree, 6 years of relevant experience is required * Previous experience in a customer-facing role * Strong written and verbal communication skills with both internal and external customers * Proficiency in email and Microsoft Office applications Preferred Qualifications * SAP experience Job Type & Location This is a Contract position based out of Wichita, KS. Pay and BenefitsThe pay range for this position is $15.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Wichita,KS. Application DeadlineThis position is anticipated to close on Apr 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.