Senior ServiceNow Requirements Engineer

Markon is seeking a ServiceNow (SNOW) Requirements Engineer to support our IC customer in Bethesda, MD. The ideal candidate will serve as a critical bridge between stakeholders and technical teams, with responsibilities focused on collecting, analyzing, and refining requirements for SNOW applications and workflows.

As a Requirements Engineer, you will play a pivotal role in ensuring the successful execution of IT and SNOW workflow projects that are foundational to the IC Customer's mission. By using your analytical expertise and confident communication style, you will directly contribute to the development of secure, scalable, and impactful solutions. Join a high-performing team where your skills will drive innovation and enable mission success.

Responsibilities include (but not limited to):

Requirements Gathering & Analysis:

Partner with senior IC leadership and stakeholders to collect, refine, and prioritize requirements for SNOW applications and workflows.
• Translate customer objectives into detailed, actionable requirements while maintaining alignment with mission priorities and system capabilities.
• Ensure requirements accurately capture stakeholder needs and are feasible within the technical and operational environment.

Collaboration with Stakeholders:

• Work closely with IC staff, developers, and other contractors to clarify requirements and address gaps in design and implementation.
• Facilitate discussions and coordination between teams to ensure that requirements are clearly communicated and understood across contracts and workstreams.
• Participate in technical exchange meetings and workshops to refine requirements in alignment with SNOW platform capabilities and best practices.

Documentation and Communication:

• Document requirements, use cases, process flows, and acceptance criteria in a clear and structured format to guide development and testing teams.
• Provide regular updates to IC leadership on requirements status, risks, and impacts, ensuring decisions are informed by accurate and actionable insights.
• Actively support change management processes, documenting updates or refinements to requirements based on stakeholder feedback and evolving needs.

Cross-Functional Leadership:

• Interface confidently with senior IC officials, ensuring requirements workflows are driven by strategic priorities and communicated in a professional, poised manner.
• Collaborate across multiple contractor teams, building relationships that foster open communication and alignment toward shared mission goals.

Required:

• An Active TS/SCI with a CI Polygraph is required to be considered.
• Minimum of 8 years of relevant experience, with proven expertise in collecting and refining technical requirements for SNOW applications and workflows.
• 14+ years of professional experiance
• Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations.
• Experience operating in dynamic team environments, collaborating with both technical and non-technical stakeholders.

Interpersonal & Teamwork Skills:

• Confidence working with very senior leadership and an ability to communicate clearly, calmly, and effectively across diverse audiences.
• Demonstrated ability to navigate and collaborate across multiple contractor teams, fostering alignment in cross-functional environments.
• Strong analytical and interpersonal skills for bridging the gap between technical teams and mission-driven stakeholders.

Preferred Qualifications:

• Familiarity with Intelligence Community (IC) environments, workflows, and directives.
• Experience working in agile or hybrid development environments, including collaboration with Scrum teams.
• Certification in ServiceNow frameworks or business analysis methodologies such as Certified Application Specialist or Certified Business Analyst Professional (CBAP).
• Capability in creating visual requirements documentation (e.g., process models, data flow diagrams) using tools like Microsoft Visio, Lucidchart, or other standard platforms.

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions.

Join us and make a meaningful impact.

Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.

Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.