Career Coach

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment.Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on Qualifications:

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

The Career Coach plays a key role in recruiting prospective students to Northcentral Technical College (NTC). This position involved building relationships with K12 schools, community partners, and local employers while providing individual support for career exploration, application assistance, and financial aid guidance. The Career Coach leads and participates in recruitment events, coordinates career development initiatives, and engages students to foster connections with NTC. The role requires collaboration with internal and external stakeholders, continuous professional development, and active participation in promoting NTC's programs and services.

Position may support projects across Student Services and other areas of the College to advance institutional goals and student success. While the regular schedule follows standard business hours, flexibility is required for occasional evening, weekend, or travel to other locations based on college events or operational needs.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Adult + K12 Recruitment

• Serve as a primary contact for prospective students, assisting with career exploration, applications, and initial steps such as -FAFSA. This work is done on site at NTC campuses and at local high schools. Regular travel is required.

• Provide individual educational planning services and make appropriate referrals.

• Assess individual needs of area high schools to provide career and post-secondary planning services to support Academic and Career Planning (ACP) initiatives. Develop, promote, and coordinate services for students in NTC's district schools.

• Respond to prospective student inquiries via email, phone, text, chat, maintaining ongoing follow-up and support.

Campus + Community Events

• Lead and participate in recruitment activities such as campus tours, open houses, Preview Days, education fairs, career fairs, and other specialized events.

Specialized Projects/Initiatives

• Additional activities may include development of career development initiatives, additional time supporting on-campus events, engagement with admitted students and their parents/guardians, and focusing on regional community needs. These activities will be assigned to individual team members.

• Position may support projects across Student Services and other areas of the College to advance institutional goals and student success. While the regular schedule follows standard business hours, flexibility is required for occasional evening, weekend, or travel to other locations based on College events or operational needs.

Professional Development + Continuous Improvement

• Stay informed about NTC programs, admissions, financial aid, and services.

• Provide input on recruitment best practices and share new ideas.

• Document and track interactions with prospective students and outreach activities, maintaining records in Workday CRM.

• Participate in training and professional development opportunities

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education: Associate's Degree (or Equivalent)

Preferred: Bachelor's degree

Experience:2 Years

Additional Experience Information:

• Minimum of two years' experience in admissions, recruitment, sales, customer service, or enrollment services, preferably in a higher education or K12 setting. Strong customer service and case management skills.

• Ability to foster positive interpersonal relationships with internal and external customers.

• Strong active listening skills with the ability to discern key information and respond professionally.

• Demonstrated experience engaging and working effectively with individuals in educational, professional, or community settings.

• Ability to work in a collaborative, team-oriented, multi-task, and fast-paced environment.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend instructions, reports and emails; speak and may present information to groups.

Math Skills:

Ability to accurately add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations.

Technical Skills:

Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications.

Customer Service Skills:

Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Other Requirements

• Valid Driver's license with the ability to meet NTC's insurance carrier standards and pass a motor vehicle background check to travel to area schools and events.

Physical Requirements

Carrying/Lifting 10-25 lbs: Low

Carrying/Lifting 25-50 lbs: Low

Carrying/Lifting >50 lbs: N/A

Sitting: Medium

Standing/Walking/Climbing: Low

Squatting/Crouching/Kneeling/Bending: N/A

Repetitive Hand/Foot Movement: Medium

Pushing/Pulling/Reaching Above Shoulder: Low

Work Environment

Indoor/Office Work Environment: High

Outdoor Weather Conditions: N/A

Irritated or Agitated Individuals: Low

Hostile or Violent Individuals: N/A

Hazardous Fumes/Odors/Toxic Chemicals: N/A

Confined Spaces (as identified by OSHA): N/A

Work-Related Travel: Medium

Smell Requirement: N/A

Specific Vision: High

Hearing: High

Taste: N/A