Consulting Program Director - Oil, Gas & Energy

Account Delivery Management

• Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is ontrack,andkey issuesare beinganticipated,identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft.Communicatesthe currentview of delivery to customer executives on regularcadence, asappropriate.

• Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, and deliverymanagement.Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.

• Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) byidentifyingblockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project deliveryforecasts.

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals toinvoicingand closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.

Business Growth

• Looksfor orcreatesopportunities to maximizetimelycloud consumption through current deliveries.Identifiesnew opportunities with customers andfacilitatesfollow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery orprevent deliverydelays.

• Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment,accurateforecasting, costmanagement,utilization, skills, and capacity planning).Identifiesopportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stageproposals(NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports andcontributestothe rhythmof business (ROB) and Chief Financial Officer (CFO) forecasting.

Closure

• Contributes across areas, regions, and/or world-wide levels to share knowledge, support others (e.g., Ready), and impact industry. Drives development and delivery of readiness programs (e.g., workshops, conferences).

• Drivestimelyproject closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, and DeliverableAcceptance Form). Drives incremental process improvement by reflecting on and broadly sharing lessons learned (e.g., leading transformative projects, sharing stories with executives, developing case studies). Creates and suggests improvements to intellectual property (IP), provides feedback to managers on team member performance, and conductsclose-outinterviews with team members.

Contracting

• Oversees process for customer and partner resources (e.g., contractors, vendors) by providing input in partner briefings, partner candidate interviews, and identification and acclimation of partner resources to the team. Oversees negotiation andstructuringof fixed-fee subcontractor contracts. Oversees customer contract Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing.

Initiation

• Drives project initiation for projects of extremely high complexity (e.g., high profile, visible worldwide impact, extremely high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.

• Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.

Intellectual Property (IP)

• Leads others in the use of intellectual property (IP) by providing recommendations for improvement includingsubmittingnew IP, contributing to complex IP, and driving standardization across IP(e.g., statements of work [SOWs], work breakdown structures [WBS] by enforcing use of processes and artifacts with team members.Structuresprojects considering IP reuse from the beginning.

Monitoring and Controlling

• Manages stakeholder communications with Chief Executive-level executives on project health, issues, and financial performance for large, complex deals throughout entire project lifecycle, tailoring communications to the audience,anticipatingstakeholder requirements and adapting the plan accordingly. Establishes formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders. Produces executive summaries and presents to executive audiences.

• Orchestrates and oversees a broad range of project metrics on the largest, most complex projects with extremely high visibility (e.g., Vice President-level, global impact) through others. Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success and adapts to high-impact changes throughoutthe projectlifecycle.

• Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics across the largest, most complex, and critical projects by applying quality management techniques for collecting data (e.g., benchmarking, interviews), monitoring output and implementing corrective action while proactively ensuring time and resources needed to mitigate quality risks. Manages Conditions of Satisfaction (COSs) to create required deliverables. Contributes across projects toprovidepeer guidance where needed.

• Discusses and confirms customer change control at kickoff,anticipateschanges,and proactively addresses byprobing to ensurechange can happen smoothly,early in the process. Tests process beforeinitiatingformal change.

• Overseesand proactively manages risks and issues within and projects of extremely high complexity, leveraging previous experience and subject matter expertise to evaluate trends in risks and optimize mitigation strategies across projects for high-impact risk scenarios using qualitative analyses (e.g., probability, impact, urgency) mitigation plan for high impact/probability risks. Leads critical recoveries and engages in resolving escalations across other critical projects and ensures tools are updated. Manages issue closure as ahigh priority andutilizescontingency planning to proactively respond when risks become issues.

• Manages finances for high-impact projects with large, complex scopes and budgets by balancing funding and resources across workstreams, performing deep analyses, andleveragingsuccess expectations experience andexpertise. Proactively aims to reduce success expectations and improve delivery margin without impact to quality or customer experience andunderstandsthe impactof decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).

Planning

• Overseesand provides input into the development of detailed project managementplansto drive predictable delivery for the largest, most complex, and critical projects,leveragingdeepexpertiseand experience and to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Drives overall strategy for project delivery and trains Microsoft and customer teams to proactively manage change as needed. Ensures use ofbaselining, resource load balancing, and application of work effort, dependency management, contingency planning, andutilizationof software (e.g., Timeline).

• Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders, as well as other Consulting Project Managers, for teams of high complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings) and may act as a lead project manager. Proactively engages broad set of internal and external stakeholders, including those who areimpactedby project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation.

Presales

• Leads pre-sales process for extremely high-impact projects by articulating the business value proposition associated with the project/change, evaluating associated complexities and risks to ensure feasibility of commercial offer, and reviewing work of peers for quality. Participates in review of proposed scope andassistsin developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.

Relationship Development

• Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by driving knowledge sharing across geographies to build compliance capability of others.

• Engages senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with deep subject matterexpertise. Prevents and manages complex escalations through strategic and targeted communications with Chief Executive-level executives and delivers difficult messages as needed.Leveragesbrokering skills toassistother project managers in strategic communications. Collaborates with internal teams to manage overall customer relationships and plan mitigation strategies as needed.

• Drives customer satisfaction byrepresentingMicrosoft to senior customer stakeholders (e.g., Chief Executive-level, analyzing customer feedback, andleveragingtrusted relationships with senior and executive leaders tofunction asthe voice of the customer and ensure resolution of challenged deliveries. Manages expectations witha high levelof political sensitivity byanticipatingcustomer reactions, interpreting small signals, and takingproactive steps accordingly. Oversees the creation of Success Expectations andCustomerandPartner Experience(CPE).

Other

• Embody ourcultureandvalues.

• Bachelor's DegreeEngineering, Information Technology, Business, or related fieldAND 7+years' experiencein project management

• • OR equivalent experience.

Preferred Qualifications (PQs)

• Bachelor's Degree in related field AND 15+years' experiencein project management

• • OR equivalent experience.

• Project Management Professional (PMP)certifiedandProgram Management Professional (PgMP) certification.

• Demonstrated experience inthe Oil and Gas Industry

• 8+ yearsfinancial managementexperience

• 6+ years leadership experience in a matrixed environment

• Possesses executive presence and ability to communicate strategic value to C-level audiences.

• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

• Experience with industry specific technologies (e.g.,ADME)

• Experience working inlarge-scaleISV,platformcentricorhyperscalertechnology environments.

• Experience in creating and managing intellectual property (IP).

• Experience increating publications.