New 
Field Service Technician II (Printer)
 Spectraforce Technologies | |
 United States, Pennsylvania, Erie | |
 Apr 02, 2026 | |
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Job Title: Field Service Technician II
Location: Erie, PA 16504 Duration: 6 Months Shift: M-F 8-5 w/overtime plus travel Description: Our client is currently seeking a qualified Field Technician to join their team in Erie, PA and provide end-user support. This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle. Duties and Responsibilities: * Project focus on upgrading advanced commercial printers at retail locations * Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit * Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems * Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment * Install and remove equipment and systems as required * Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems * Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner * Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes * Determine the most cost-effective repair / resolution to minimize customer downtime Skills and Qualifications: * Minimum 2 to 3+ years of field service experience, specifically in commercial printers required * Must be able to do extensive traveling via plane and / or car * Must have commercial / large printer experience; Lexmark printer certification nice to have * Experience working on commercial printers and have an electronics / mechanical aptitude * Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required * Working knowledge of the Microsoft Office application suite including MS Outlook * Experience with multi-platform Windows O/S required * Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration * Ability to work independently in a retail environment * Ability to lift up to 50lbs. * Excellent customer service skills and professionalism * Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers * Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality * Demonstrated capability to achieve results in a fast-paced, client-driven environment Notes:
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