New

Coffeehouse Operations Support Representative I

Coffee and Bagel Brands

3900 Lake Breeze Avenue North (Show on map)
Apr 02, 2026
At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position Overview: As a Coffeehouse Operations Support Representative at Caribou Coffee, you will be the primary point of contact for operational support, serving a wide range of business channels, including US Retail, Traditional Franchise, and Non-Traditional Franchise. You will bring an exceptional blend of empathy, open-mindedness, and willingness to work together with field leaders to resolve operational challenges efficiently. Core Responsibilities: Operations Support & Issue Resolution Serve as a point of contact for field operations team members by responding to telephone, OneCall and email inquiries regarding Caribou Coffee products, services, promotions and operational needs. Participate in Execution Guide calls to ensure up-to-date knowledge of products, service and promotions. Assist customers with special orders, missed order deadlines and delivery updates, providing timely solutions. Set up and maintain accounts in order management software for company, license and franchise locations. Regularly review and update e-store catalogs for customers using the platform, ensuring accurate item listings and descriptions. Proactively monitor order flow utilizing internal systems. Address customer issues and initiate credits when appropriate. Diagnose and resolve transaction errors, resending order files as necessary to prevent disruptions. Field and resolve issues and questions from field team members. Minimize disruption for guests and field team members through proactive communication and problem solving. Constructively address problems and issues as they arise, finding practical solutions aligned with company policies and practices. Coffeehouse Operations Process Management & Escalations Manage and support standard practices, processes and documented procedures. Consolidate and escalate the needs of field team members to the appropriate support function. Review and integrate data pushes into ERP system, ensuring accurate item set up, inventory availability, and correct units of measure. Escalate inquiries to appropriate business owners, maintain logs, and follow-up on inquiries. Partner with Food Safety & Quality Assurance on all product quality issues for resolution and recovery. Collaboration Actively participate in departmental meetings and development opportunities. Maintain a positive and professional working relationship with cross functional teams, understanding roles and responsibilities to connect field team members with the appropriate support function. Skills & Qualifications: Clear and effective communication and the ability to manage multiple stakeholders and partners Ability to work independently, following through consistently on written procedures High energy, results-oriented, team player A passion for delivering outstanding customer service Excellent written and verbal communication skills Highly organized, detail-oriented self-starter with the ability to manage time appropriately Demonstrate sound judgment with the ability to prioritize and make decisions Resourceful, can-do attitude Thrive in a fast-paced environment Qualifications: Required High School diploma or GED equivalent 2+ years' customer service experience Ability to be on call on a rotating weekend and holiday schedule Preferred 1+ years' experience in Caribou Coffee store at a shift lead level or higher Business Service experience for a manufacturer or consumer products company Working knowledge of Microsoft Office, Excel, Crunchtime, Great Plains and Korber WMS Physical Requirements: The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Address: \| 3900 Lakebreeze Ave N , Brooklyn Center, Minnesota 55429 \| Compensation Range: $18.56 - $30.93 per hour *Starting pay is subject to Local and State Minimum Wage regulations. Ranges reflect what employer reasonably and in good faith expects to pay for such position. The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Brand:** Caribou Coffee