Manager, System Testing/QA

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title:Manager, System Testing/QA

Position Summary: The IT Quality Assurance (QA) Manager provides leadership, direction, and technical expertise to the QA team in the execution of all software testing and quality assurance activities for Duquesne Light's IT applications. The Manager oversees testing processes, tools, and methodologies and works closely with crossfunctional partners and the Director to ensure highquality, timely, and reliable delivery of applications and enhancements. Manager will define and drive QA strategy and operating model to be as efficient as possible.

Location: Pittsburgh PA, Hybrid

Job Duties and Responsibilities:

• Supervisory and Technical Guidance
  
  
  
  • Executes the Director's vision for the evolution of QA practices aligned with DevOps, Agile, and Cloudbased development.
  • Leads the definition, development, and implementation of testing strategies across the software development lifecycle.
  • Directly supervises QA Leads and QA Engineers, including performance management, coaching, and capability building.
  • Ensures appropriate test planning, test design, test execution, and defect management across projects.
  • Manages team capacity, workloads, schedules, and resource allocation for all testing activities.
  • Looks for opportunities to drive Operating Model improvements.
  
  
  
  
• Testing Activities & Quality Assurance Execution
  
  
  
  • Oversees all functional, regression, integration, system, performance, and user acceptance testing activities.
  • Ensures test cases, test scripts, test data, and test environments are developed and maintained to quality standards.
  • Leads the development and execution of automated and manual testing strategies.
  • Ensures defects are logged, prioritized, tracked, and resolved in alignment with release timelines.
  • Reviews test coverage, results, and quality metrics to ensure readiness for deployment.
  • Validates that testing meets compliance, security, and operational standards.
  • Coordinates testing activities for application upgrades, patches, system changes, and new releases.
  
  
  
  
• Process Management
  
  
  
  • Ensures consistent quality processes throughout the SDLC, including design reviews, build validation, system testing, and deployment validation.
  • Develops and tracks QA metrics such as defect rates, test coverage, cycle time, and automation effectiveness.
  • Identifies process gaps and drives continuous improvement in testing practices, tools, and documentation.
  
  
  
  
• Project Management
  
  
  
  • Plans and manages the execution of all testing efforts, ensuring alignment with project timelines and resource constraints.
  • Provides timely communication of risks, issues, and testing progress to the Director and stakeholders.
  • Collaborates with Project Managers, Business Analysts, Developers, and technical teams to support project planning and quality gates.
  • Ensures interdepartmental deliverables required for testing (requirements, code drops, environment readiness, data) are provided on time and meet quality standards.
  
  
  
  
• Organization Liaison
  
  
  
  • Serves as the primary point of contact for all QArelated activities across Duquesne Light departments.
  • Coordinates testing and quality assurance activities with Development, Database, Integration, User Acceptance Testing, Operations, and Customer Support.
  
  
  
  
• Quality Management
  
  
  
  • Ensures the effectiveness and usability of test management systems, automation frameworks, defect tracking tools, and other QA technologies.
  • Anticipates potential testing or release issues and drives corrective actions with teams to ensure delivery commitments are met.
  • Supports quality governance processes and ensures documentation and testing compliance.
  
  
  
  
• Deployment and Delivery
  
  
  
  • Oversees the QA components of software deployment across all test and production environments.
  • Develops and maintains checklists and validation steps for deployment and postdeployment testing.
  • Ensures smoke testing, regression validation, and production verification testing occur as required.
  
  
  
  
• Vendor Management
  
  
  
  • Supports the evaluation, negotiation, and renewal of testingrelated vendor contracts and statements of work.
  • Manages vendor performance, ensuring adherence to service levels and timely issue resolution.
  
  
  
  

Additional Responsibilities:

• Perform other job-related duties as assigned
• Storm team duties as assigned

Education and Experience Required:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field
• Seven or more (7+) years of relevant experience .
• Equivalent combination of education and experience may be considered.

Preferred Qualifications:

• 3-5+ years of people leadership experience supervising QA Analysts, Test Engineers, or QA Leads
• Master's degree (preferred) in Technology Management, Information Systems, or Business Administration (MBA)
• Industry or Domain Experience (Nice to Have)
• ISTQB (Foundation or Advanced Level)
• Certified Software Quality Manager (CSQM)
• Certified QA Analyst (CQA)
• Agile certifications (Scrum Master, SAFe, PMIACP)
• Cloud certifications (AWS/Azure Fundamentals)

Skills/Abilities:

• Leadership & Team Development - Ability to coach, mentor, and lead QA Analysts and Engineers while building a culture of quality and continuous improvement.
• Testing Strategy & Execution - Strong capability in developing and executing comprehensive test plans, including functional, regression, integration, performance, and automated testing.
• CrossFunctional Collaboration & Communication - Skilled at partnering with Developers, Project Managers, Business Analysts, and Operations to ensure clear alignment on requirements, testing outcomes, risks, and release readiness.

Scope

Primary focus is on day to day management of operational execution. Also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff. Plans the work flow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for direct team as pushed down through the organization.

Decision Impact

Resolves problems of a greater complexity than the Supervisor level. Improves existing processes and systems using conceptualizing, reasoning, and interpretation skills. Solutions require thorough understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.