Temporary Utility Billing Technician

• Import daily meter reads, review, prepare, and generate daily cycle and off-cycle billing via the billing software application. Some of the processes include the following, but are not limited to, estimated meter reads, re-calculated meter reads, process start and final service orders, manually keyed meter reads as appropriate, and generation and review of billing reports.
• Review daily exception reports to include high and low consumption, high and low bills, and billing errors.
• Generate billing and customer re-read service orders as needed to validate meter readings.
• Process returned re-read service orders to generate accurate bills.
• Enter information or data into Excel spreadsheets to track completed billing re-reads, billing errors, etc.
• Prepare manual bills for specialty accounts to include hydrant water use, and Virginia American accounts for sewer service where water service is provided by another company, Misc AR, Sump Pumps, and Retiree billing for medical coverage. Identify hydrant accounts in non-compliance and assess penalties and permit revocations as required.
• Review billing print output and electronically transmit bill print file to bill print vendor. Provide quality assurance steps or checkpoints concerning bill print vendor output.
• Analyze complicated account set-ups or conduct complex account research, as needed to bill account(s) as issues are discovered and result in corrections to consumption and customer billings.
• Perform all necessary functions to ensure all meter sets and meter/register exchanges are done promptly to not interfere with the meter reading process.
• Assign new accounts received from the Engineering Department to appropriate meter reading routes/cycles in the Cayenta billing System.
• Post transactions and adjustments to customer accounts and consumption records, as necessary.
• Correspond with internal and external customers, via letters, email, telephone, and/or in person.
• Train new billing technicians and/or cross-trains billing assistants, as necessary.
• Manage difficult customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments.
• May be deemed essential at any time.
• Perform other duties as assigned or required.

Essential Competencies:

• Knowledge of principles and practices of customer service; principles and practices of financial record keeping and bookkeeping; modern office practices and procedures; computer software applications related to the assignment, specifically utility billing systems, Microsoft Outlook, and Microsoft Office Suite; basic mathematics; English usage, spelling, grammar, and punctuation.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; compute rates or consumption, ratios, and percents, and draw and interpret bar graphs; communicate effectively, both orally and in writing; listen to gain clarification; perform multiple tasks that are subject to periodic interruptions; prepare, maintain and reconcile various records; prioritize work and coordinate several work activities; organize and maintain office files; use initiative and sound independent judgment within established guidelines; operate standard office equipment; establish and maintain effective working relationships with those contacted in the course of work.

• Associate degree in accounting, finance, or a related field.
• At least two years of related experience processing high volume billing.
• Or a combination of education and experience.

• Must successfully pass a credit check.

• None.

• Physical demands: The work is mostly sedentary with periods of light physical activity. Typical positions require workers to walk or stand for short periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and operate computer or typewriter keyboards. The work requires the ability to speak clearly and to see and hear clearly with or without correction.
• Work Environment: Primary work is performed indoors in a standard office environment. The noise level in the work environment is usually moderate.