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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Location: Duke University Hospital | 2301 Erwin Rd, Durham, NC 27710 Work Schedule: Monday - Friday, Days (Standard Business Hours)
Occupational Summary
This key leadership role manages and coordinates the strategic activities of Duke Hospital's Ancillary Services Supply Chain functions. The Manager is responsible for the reliable distribution of critical supplies and specialized equipment to essential diagnostic and therapeutic departments. This position manages a large team to ensure uninterrupted patient care through effective inventory management, cross-departmental coordination, linen distribution, and cost containment.
Work Performed
Ancillary Supply Operations & Team Leadership
Span of Control: Directly oversee and manage a department consisting of 25 Supply Chain Associates and 3 Team Leads.
Manage the overall day-to-day operations of the ancillary supply rooms, ensuring continuous readiness for diagnostic, therapeutic, and clinical requests.
Oversee the fulfillment and delivery of specialized medical supplies, equipment, and stock to key ancillary departments.
Ancillary Service Coordination: Partner closely with leadership in ancillary services (e.g., Radiology, Laboratory, Pharmacy, and Respiratory Therapy) to ensure uninterrupted supply lines for specialized materials (such as lab reagents, diagnostic imaging supplies, and respiratory equipment).
Therapeutic Supply Management: Manage the deployment of equipment and therapeutic supplies required by rehabilitation and therapeutic ancillary teams to support patient care and discharge needs.
Produce high levels of employee satisfaction through cross-training, career planning, and clear communication, specifically focusing on the specialized demands of ancillary support environments.
Apportion workloads equitably and utilize metrics to match associate schedules with peak hospital demand periods.
Process Optimization & Inventory Control
Develop and maintain programs designed to ensure compliance with service delivery standards, reviewing and improving these standards on an ongoing basis for all supported ancillary departments.
Manage centralized inventory support, shipping/receiving, courier functions, and linen replenishment within the ancillary services scope.
Conduct regular inspections of ancillary supply facilities and inventory storage to ensure an uninterrupted flow of supplies and compliance with Joint Commission and internal safety regulations.
Utilize ERP systems (SAP) and supply chain technology (automated cabinets, scanners) to track trends, forecast ancillary department needs, and benchmark performance.
Knowledge, Skills, and Abilities
Strategic & Operational Expertise
Proactive Planning: Must possess a forward-thinking philosophy suited for a high-volume clinical and diagnostic environment to prevent supply shortages.
Negotiation & Communication: Exceptional verbal and written communication skills to influence key stakeholders, including ancillary department directors, nursing leadership, and hospital administration.
Data Analytics: Ability to manipulate large data sets and interpret implications for Duke Hospital's medical center efficiency and cost reduction.
Customer Service & Resilience
Partner Support: Exceptional ability to provide reliable supply chain solutions to clinical and ancillary partners, ensuring their departments can run without interruption.
Professional Resilience: Ability to maintain professional boundaries and a positive attitude in a fast-paced environment; must be comfortable collaborating with demanding stakeholders.
Physical Requirements
Exertional Force: Must have the ability to exert 20 to 50 lbs of force occasionally, and up to 10 lbs constantly.
Cart Management: Requirements to push/pull loaded and unloaded supply carts require up to 100 lbs of exertional force daily.
Mobility: Frequent reaching, lifting, stooping, and bending are required to manage stock in a fast-paced environment.
Minimum Qualifications
Education
Bachelor's degree in Business, Accounting, Finance, Healthcare, or a related field is preferred. (High School Diploma/GED required as minimum).
Experience
5 years of experience in logistics, supply chain, or healthcare leadership/management.
At least 2 of those 5 years must be specifically in supply chain/logistics.
Experience with supply chain technology (bar code scanners, automated supply cabinets, etc.).
Previous experience in JIT (Just in Time) and LUM (Logical Unit of Measure) distribution processes is preferred.
Degrees, Licensures, Certifications
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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