Lead Product Owner (EMR)

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The Lead Product Owner - Clinical Administration & Billing is a senior individual contributor with endtoend accountability for delivering missioncritical clinical administration and billing capabilities within the iKnowMed (IKM) platform. This role owns the full product lifecycle-from discovery and backlog strategy through delivery, release, and continuous optimization-for complex, highly regulated healthcare solutions.

The Lead Product Owner partners deeply with Engineering, Architecture, Quality, Compliance, and Business stakeholders to ensure problems are clearly defined, solutions are technically sound, regulatory requirements are met, and customer value is delivered predictably at scale. This role operates with a high degree of autonomy, drives complex crossteam dependencies, and sets the standard for product ownership excellence while mentoring other Product Owners.

This position requires strong domain expertise, technical fluency, and the ability to balance strategic intent with handson execution in a fastmoving, highimpact environment.

Key Outcomes & Impact

• Endtoend ownership of complex clinical and billing product domains, driving initiatives from concept through production release with minimal oversight

• Strong engineering partnership resulting in efficient sequencing, reliable delivery, and welldesigned, scalable solutions

• Highquality delivery with a strong quality mindset-meeting sprint commitments, Definition of Done, and regulatory obligations with low defect leakage

• Clear alignment of product goals, OKRs, and backlog priorities across leadership, business, compliance, and delivery teams

• Continuous product evolution informed by customer feedback, lifecycle stage, regulatory change, and business priorities

• Increased product delivery maturity through mentoring and coaching of Product Owners and influencing best practices across the organization

Key Responsibilities:

Product Ownership & Delivery

• Own and evolve key IKM functional areas, including:

• Clinical charting (Problems & Diagnoses)

• Charge Capture and Billing workflows

• Scheduling

• Content ingestion into IKM

• Message Center

• Maintain and continuously groom a prioritized backlog that balances new capabilities, enhancements, technical debt, maintenance, and regulatory needs

• Translate business, clinical, billing, regulatory, and nonfunctional requirements into highquality user stories with clear acceptance criteria

• Define release strategy, valuebased slicing, and incremental delivery plans to maximize customer and business impact

• Drive estimation, sequencing, and scope tradeoff discussions with engineering partners

Stakeholder & CrossFunctional Leadership

• Represent the voice of the customer in prioritization, sprint planning, reviews, and release discussions

• Proactively identify, manage, and communicate complex dependencies across product, engineering, quality, compliance, and operational teams

• Engage Legal, Compliance, and Regulatory stakeholders to validate requirements and ensure auditready delivery

• Coordinate with PMO to align to and influence bestpractice standards for the Product Owner role

Quality, Risk & Operational Excellence

• Lead UAT strategy and execution, refining development and testing practices to reduce risk and defects prior to release

• Own defect backlog and triage process for assigned product areas; partner with Support and Account teams to ensure transparency and resolution

• Identify, assess, and actively socialize delivery risks (in partnership with the Scrum Master)

• Support CAPAlevel documentation and remediation activities as required

Coaching & Mentorship

• Mentor and coach Product Owners on backlog management, refinement practices, stakeholder engagement, and delivery execution

• Serve as a role model for strong product discipline, customer empathy, and outcomedriven delivery

Minimum Requirement

• Degree or equivalent and typically requires 7+ years of relevant experience.

Critical Skills

• 7+ years of experience in Product Ownership, Product Management, or Agile delivery roles

• Proven track record leading complex, crossfunctional product initiatives from concept through production release

• Demonstrated success operating in highly regulated environments (healthcare, clinical systems, billing, revenue cycle, or equivalent)

• Strong working knowledge of clinical workflows and billing concepts; experience with oncology, EHRs, or revenue cycle systems is a strong plus

Technical & Delivery Skills

• High degree of technical fluency, with the ability to collaborate effectively with engineers and architects

• Deep understanding of Agile/Scrum practices, backlog management, and incremental delivery

• Experience balancing feature delivery with technical debt, platform stability, and performance needs

• Strong documentation discipline with the ability to create clear, auditable artifacts

Leadership & Way of Working

• Operates independently with sound judgment, thriving in ambiguity and complex decisionmaking environments

• Exceptional stakeholder management, communication, and influence skills

• Strong customer empathy with the ability to frame problems, identify root causes, and deliver meaningful outcomes

• Demonstrated ability to mentor peers and raise overall delivery maturity

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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