Manager, Meter to Cash

Spire is seeking a Manager, Meter to Cash. This position will focus on leadership of teams and processes which support account exceptions and corrections to produce timely and accurate customer bills.

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone's input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

• Manages the billing activities related to customer utility service. These items include billing estimates and exceptions, meter read exceptions, customer refunds, service work billing, and dead/slow meter billing. Administers meter sets/removals/exchanges, all to-dos, and other functions related to billing system and service corrections.
• Supervises Coach team to support Billing Reps as well as additional positions for company consumption, transportation billing, and analysis.
• Oversees the support, development, and efficient operation billing system links to all Automated Meter Reading (AMR/AMI) infrastructure and meter reading systems.
• Coordinates the preparation of the annual departmental operation and maintenance budget and the annual departmental capital budget.
• Coordinates and assists in the development, testing, and implementation of customer-related system enhancements.
• Oversee and analyze all activities related to billing from meter reading through bill production and delivery including usage, rates, bill data, business rules for production and reconciliation across process steps.
• Manage exceptions, priorities and various other back-office functions, including work assignments, spikes in work as well as workload planning.
• Develop, track, report on and improve key performance indicators for bill performance, team and individual reps.
• Oversee and ensure adherence to strategies to achieve business plan initiatives through performance reporting.
• Keep leadership and peers informed of initiative status through monthly updates.
• Administer the performance management process. Support employees' development with ongoing feedback, coaching, etc., demonstrate appropriate and creative use of recognition, and address conflict and/or performance issues effectively.
• Identifies and manages department improvement initiatives and participates in cross-functional improvement projects related to Billing.
• Leads cross functional process improvement initiative for improved efficiency, accuracy and timeliness.
• Handle personnel situations for both non-Union and Union, including participating in the various steps of the grievance procedure, up to and including arbitration proceedings.
• Coordinates and assists in the development, testing, and implementation of customer-related system enhancements.
• Work with Spire Regulatory team and Public Service Commission on relevant billing related metrics.
• Complete quarterly and annual audit requirements (internal and external) including process narratives and documentation.

• Ability to consistently demonstrate and support all Spire competencies.
• Ability to analyze, map and document business processes to identify efficiencies and optimize workflow.
• Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others.
• Ability to manage multiple projects simultaneously.
• Ability to make difficult decisions and communicate those decisions to others.
• Ability to set challenging and productive goals for team and individual, measure progress regularly, communicate results, and ensure accountability.
• Attention to detail.
• Ability to define roles/responsibilities, motivate and set strategy.
• Ability to understand and use technology.
  

Yes

• Bachelor's Degree in a business-related field required

• 5-7 years of experience leading people or projects required.
• Utility Billing Operations (Meter to Cash Life cycle, AMR/AMI & Regulatory).
• Leadership and People Management skills: Coaching, developing, and providing constructive feedback to teams.
• Analytical and problem-solving skills with the ability to gather, analyze, and interpret data to identify issues, trends, and improvement opportunities.
• Technical skills with proficiency with billing, meter management & customer systems and possess a strong understanding of technology use within billing and meter operations.
• Operational and project management skills with the ability to manage multiple priorities or projects simultaneously.
• Communication and strong collaboration skills to support Billing Reps and partner with Regulatory, Customer Experience, and other internal teams.
• Performance Management including KPI's related to billing accuracy, timeliness, exceptions, and team productivity.
• Lead by example and demonstrate company values including safety, inclusion, integrity, and ownership.
• Motivate and influence teams by setting clear goals, ensuring accountability, and fostering a positive, performancedriven environment.
• Recognize, diagnose, and resolve problems effectively and proactively.
• Adapt to change and remain flexible as business needs, systems, or regulatory requirements evolve.
• Maintain attention to detail while overseeing complex billing processes and system interactions.
• Represent the department effectively in audits, cross-functional meetings, and regulatory discussions.

Normal office conditions. In this role you will be subject to be called out during non-working hours for emergency assignments. Requires frequent phone calls and interruption both during and after working hours. Requires work during nonstandard business hours.

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity Employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.