New

Product Support Digital Analyst - Fenton, MO

Fabick CAT
United States, Missouri, Fenton
Apr 20, 2026
Back Product Support Digital Analyst #3882 Fenton, Missouri, United States Apply X Facebook LinkedIn Email Copy Shift 1st Job Description Company Overview: Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com Why Work For Us! At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Job Summary: This role is the dealership owner for Caterpillar's Digital / Connectivity and Condition Monitoring execution. It provides guidance and direction to the Condition Monitoring Center, drives adoption of VisionLink and OLGA NextGen, and improves key performance metrics tied to connected assets and aftermarket opportunity. Responsibilities: Define roles and responsibilities for how Fabick partners with Caterpillar Condition Monitoring Lead Analysts (CMLA) and supports the CM PSE process. Collaborate with Product Support Sales Management to market EMSolutions/VisionLink and oil sampling (SOS) programs to drive sales growth and increase customer adoption. Establish goals and standardized processes to increase ARO and TCRA and improve the percentage of customers onboarded to VisionLink. Create and implement processes to grow incremental parts and service sales generated through EMSolutions and SOS insights. Develop, manage, and execute Fabick Targeted Connectivity programs to connect or reconnect assets with high OLGA potential. Design and implement processes to increase overall Connected Asset percentage as part of the CVA Fulfillment metric. Develop and execute a plan to increase the percentage of customers actively logging into VisionLink (% Equipment Management Customers), including Condition Monitoring onboarding efforts. Serve as the OLGA Champion and lead the NextGen OLGA transition across the organization. Perform other duties as assigned. Requirements Qualifications: High School diploma or GED required; Bachelor's degree preferred (Business Administration, Accounting, Engineering, or Finance). 2 - 3 years Fabick or other Cat Dealer service or product support experience. Strong accounting and mathematical abilities, analytical skills, and decision-making competencies. Strong computer skills; proficiency in Microsoft Office, PowerPoint, and Outlook. Experience with DBS/AS400 and BMTS preferred. Exceptional written and oral communication skills. Detail oriented, organized, professional, motivated; excellent time management. Able to travel as necessary to fulfill the requirements of the position. Physical Requirements: Must be able to sit, stand, walk, read, talk, write, and hear. Must occasionally lift and/or move up to 10 pounds. Reasonable accommodations will be made if they do not create undue hardship and enable safe performance of essential functions. Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.