Program Support Officer, Office Operations/Strategic Information - DoD HIV/AIDS Prevention Program (DHAPP)

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world's most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach-one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world's most challenging problems.

We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

RTI is seeking aProgram Support Officer to support the DoD HIV/AIDS Prevention Program (DHAPP). RTI is one of the world's leading research institutes, dedicated to improving the human condition by turning knowledge into practice. RTI offers innovative research and technical solutions to governments and businesses worldwide in the areas of health and pharmaceuticals, education and training, surveys and statistics, advanced technology, democratic governance, economic and social development, energy, and the environment.

DHAPP implements the US President's Emergency Plan for AIDS Relief (PEPFAR) among foreign militaries. DHAPP's mission is to enhance global health security by collaborating with partner militaries on HIV-centered programs and health systems. RTI International supports the client DHAPP and its mission in San Diego, CA.

The DHAPP headquarters office is located at Naval Base Point Loma in San Diego, CA.

The Program Support Officer provides critical operational and administrative support to the DHAPP team. As a member of both the Office Operations and Strategic Information teams, this role is responsible for managing daily office logistics such as facilities, supplies, meeting coordination, and data entry. Core duties include managing user access, registration, and permissions to DHAPP systems, as well as providing front office and general program support. This position reports tothe DHAPP Branch Chief for Office Operations, the DHAPP Branch Chief for Strategic Information, and the DHAPP Chief of Staff.

Responsibilities include, but are not limited to:

Strategic Information and Systems Support:

• Perform detail-oriented data entry tasks in accordance with standard operation procedures.
• Coordinate user account management and act as the liaison for all inquiries and issues regarding system access.
• Reporting coordination and data dissemination to country teams and stakeholders.
• Create and manage communications, including bulk communications, reminders, deadlines, guidance and information notices, and follow-ups.
• Ensure proper organization, storage, and tracking of reports on shared drives in accordance with records management practices.
• Maintain and manage distribution lists for target communications.
• Maintain and manage branch calendars, including:
  • Reporting deadlines
  • Leave schedules
  • Key program milestones
• Develop and distribute calendar reminders and meeting invitations aligned with program priorities.
• Coordinate scheduling logistics across multiple stakeholders and time zones.

Office Operations:

• Interact with DHAPP and the Defense Health Agency (DHA) staff at all organizational levels to gather and disseminate information.
• Assist staff with office operations requests and IT issues, including Sharepoint, Teams, Zoom, and Outlook, and maintaining office supplies.
• Perform building monitor duties and submit work requests, as needed.
• Provide varied analytical and specialized administrative support for staff at the senior level.
• Coordinate all aspects of meetings and webinars, including scheduling, sending invitations, documenting proceedings, and creating standardized reports for distribution.
• Support Records Management requirements
• Assist with new hire onboarding and staff offboarding.
• Track staff compliance of DHA training requirements.
• Coordinate base access approvals for external visitors.
• Assist with SOP documentation and 508 compliance of training materials and operating manuals
• Adapt to evolving team needs and take initiative on new tasks to support overall program goals

Additional Information:

This position may require working on tight deadlines when necessary and some early morning work due to external partnerships that require collaboration with Washington, DC, and U.S. Embassies primarily located in Africa.

This position requires the ability to work on site weekly in Point Loma, CA, with a hybrid telework schedule.

Minimum Qualifications:

• Bachelor's degree and at least one year of relevant administrative or program support experience, or equivalent combination of education and experience.
• Excellent interpersonal and communication skills (oral and written), with a proven ability to collaborate effectively with colleagues, technical staff, and diverse DoD stakeholders.
• Excellent knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) and virtual meeting platforms (Zoom, Teams).
• Demonstrated ability to manage multiple competing priorities in a deadline-driven environment.
• Strong attention to detail, with a proven ability to maintain accuracy in data entry and communications.
• Due to federal contract regulations, US citizenship is required. The ability to obtain and maintain a security clearance is mandatory.

Preferred Qualifications:

• Experience with user registration and support for software systems or databases.
• Active US security clearance is a plus.
• Interest and/or experience in the public health field.
• Previous experience with the military, either as an active-duty service member or a civilian employee.

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is availablehere.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.