Account Manager, 1000 Mile Travel

1000 Mile Travel Group is a wholly owned entity of Corporate Travel Management. 1000MTG is the independent contractor brand for CTM and a leading host agency within the North American and Global Marketplace. We provide support and resources to independent consultants (ICs) and travel professionals, enabling them to thrive in their businesses. As a forward-thinking company, we are dedicated to delivering exceptional service and fostering growth within our network.

Guided by our company vision, at 1000MTG we believe that through One Team, One Mission, and One Successful Customer at a Time, we can achieve extraordinary results together. We are looking for the right motivated, driven team player to join us in making a difference and driving success for our customers and our organization.

We are excited to welcome an Account Manager to the 1000 Mile Travel Group team. This is a relationship-first, hands-on role that sits at the heart of our advisor network - serving as a trusted partner to our Independent Consultants (ICs) and SME customer accounts across both corporate and leisure segments.

The ideal candidate is a proactive, people-driven professional with a passion for the travel industry and a genuine commitment to helping others grow and succeed.

Standard

Act as the primary relationship owner across a portfolio of Independent Consultants (Corporate & Leisure) and SME customer accounts, building strong, trusted relationships across all levels and ensuring a consistent, high-quality experience. Support ICs as business owners by providing guidance on growth strategy, operational best practices, and leveraging the 1000MTG platform to scale their business.
• Facilitate and deliver business reviews and reporting, leveraging data to provide insights into travel spend, behaviors, and performance trends. Provide actionable recommendations to optimize SME programs and track IC engagement and growth.
• Lead and support IC engagement initiatives, including events, training, and ongoing enablement programs to drive adoption, capability uplift, and community.
• Support annual business planning and performance conversations with ICs, identifying growth opportunities, capability gaps, and training needs.
• Identify and support opportunities to grow revenue across your portfolio, including SME expansion, IC business growth, and adoption of additional 1000MTG products and services.
• Support SME contract discussions and renewals, ensuring alignment between commercial terms, scope of work, and service delivery.
• Act as the central escalation point and lead service recovery efforts, partnering with internal teams across technology, finance, and operations to resolve issues, identify root causes, and strengthen customer relationships.
• Maintain accurate and up-to-date CRM and account documentation to support visibility, reporting, and internal alignment.
• Ensure your portfolio is managed to the highest professional standard, in line with 1000MTG service expectations and internal operating frameworks.
• Represent 1000MTG in customer meetings, calls, and external events, ensuring all interactions are well-prepared, professional, and aligned to business objectives.

This position does not have supervisory responsibilities.

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• 5-years travel industry
• Proven successful track record in a similar role within the travel industry
• Previous experience managing a client portfolio.
• Significant leadership and strategic management experience coupled with experience in delivering client-focused solutions based on customer needs
• Fares, ticketing, and Sabre experience (highly desirable)

• Understanding the needs of independent contractors and small to mid-sized customers value in today's market.
• Passion for the industry and a demonstrated ability to build and nurture client relationships.
• Comfortable working cross-functionally and navigating a fast-paced, entrepreneurial environment.
• Demonstrated ability to communicate, present and influence credibly and effectively.
• Demonstrated awareness and understanding of trends that affect the travel industry.
• Excellent negotiation skills and strong financial and business acumen.
• Strong analytical and presentation skills.
• Self-driven and able to work independently with minimal supervision.
• Existing Travel Supplier network
• Excellent verbal and written communication skills
• Ability to adapt and train travel advisors on technology platforms.
• Requires travel

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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