Account Manager - Commercial Market

HealthPartners is hiring an Account Manager - Commercial Market. The Account Manager is responsible for the ongoing service, consultation, and implementation of collaborative health solutions that are tailored to meet each customer's unique health and dental plan goals. This role is accountable for the successful management of a portfolio of large employer groups.

Serving the Large Group Commercial market, this position plays a vital role in maintaining strong service levels, protecting key employer and broker relationships, and supporting organizational objectives related to system volume, strategic growth, and claims cost management. The Account Manager serves as the primary liaison for assigned employer groups, ensuring continuity across benefit strategy, renewals, issue resolution, and claims oversight.

Through employer retention and renewal support, broker and consultant engagement, and ongoing monitoring of utilization trends, the Account Manager directly influences overall system volume, strategic growth, and claims cost outcomes, including efforts to mitigate steerage to non-preferred networks.

This position reports to the Manager of Renewal Sales and joins a collaborative team of four Account Managers.

Required Qualifications:

• Bachelor's degree
• Three (3) years of successful sales and/or account management experience required. Health insurance sales and/or account management experience is strongly preferred and will be given priority.
• Minnesota insurance license within 3 months of hire
• Demonstrated group presentation, negotiation, and critical thinking skills.
• Knowledge of basic insurance underwriting principles
• Ability to manage multiple project assignments.
• Ability to work effectively at all levels within an organization, from C-Suite to HR assistants.
• Must have a current and valid driver's license and access to a reliable, insured vehicle.
• Execution of a confidentiality and non-solicitation agreement upon hire
• Strong verbal and written communication skills to effectively communicate with clients.

Preferred Qualifications:

• Current MN Resident Health and Life Insurance License
• Experience, knowledge and competence in consultative selling principles.
• Large group account management experience in the health insurance industry
• Strong project management experience
• Strong business background, advanced courses in business, marketing, and/or finance
• Health insurance underwriting experience and / or strong numerical ability and reasoning skills
• Experience in quid pro quo negotiating techniques
• Prior experience in a team environment

Hours/Location:

• M-F; core business hours
• This is a hybrid role, with an expectation to be onsite 1-3 days per week for meetings and team collaboration. Additional onsite days may be required based on team or department needs.
• This position requires frequent local travel and occasional regional travel (approximately 10% annually), including South Dakota and North Dakota, to support strategic partnership meetings, health fairs, and open enrollment events.

Responsibilities:

• Understand the business goals and objectives and the role their benefit plan plays in meeting the client's overall corporate objectives through a client refreshment / discovery process.
• Develop strategic account management plan in collaboration with the client and the broker / consultant.
• Implement and execute the strategic plan.
• Meet with our key clients and brokers as needed to maintain and enhance our relationship.
• Quickly respond to our clients to resolve any claims, billing, network management, and operational issues to provide ongoing service that exceeds expectations for our customers and their brokers.
• Negotiate with the broker and customer through an evaluation of existing claims data to arrive at a fair renewal that supports a trusting, long-term partnership that is mutually beneficial to both HealthPartners and the client.
• Achieve corporate retention and net growth targets for both medical and dental lines of business.
• Sell ancillary lines of business such as dental, health and well-being and worksite health to our existing customers.
• Assist the Sales Executives as needed in presentations to new prospects regarding implementation, account service plans, etc.
• Manage implementation of new and renewal sales, including GDF completion, member and group contract distribution, open enrollment communication pieces, monitoring of employer utilization reports, and requests for ad hoc reporting.