New 
Student Services Analyst
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 Apr 21, 2026 | |
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Student Services Analyst Job ID: 322662 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $52,525.00 - $68,282.00/annually, DOE Grade Grade: 114 Work Schedule Monday - Friday 8:00AM-5:00PM and keep Schedule may vary based on business needs. Evening and weekend hours may be required Summer hours: Monday - Thursday 7:00AM-6:00PM Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Student Services Analyst position will work as part of a collaborative team and report directly to the Student Services Director. This position will play a crucial role in overseeing, developing process improvements, and workflow enhancements to optimize the Call Center (Inbound and Outbound). Acting as lead assistant for Welcome Desk and enrollment services part-time staff (may include both Pecos and Williams Campuses). Point of contact for our District Office Call Center, as well as knowledge of the overall college. In addition, this position supports Admissions, Registration, and Records in the areas of admissions, registration, residency, records, enrollment issues, call center support (chats, TextAIM and Live Enrollment Support). Provides excellent customer service in-person, over the phone, and in writing. Essential Functions 60% Supervises Student Services Specialist (1) and other part-time members of the Call Center (inbound & outbound) team. Manage workload distribution/training. In addition, assist with supervision A&R and Welcome Desk part-time staff (may include both Pecos and Williams Campuses) in collaboration with the Student Services Director and Student Services Manager. 10% - Data collection/report tracking for all call center and enrollment services student transaction and call calibrations as it relates to Quality Assurance. 10% - Serves as the lead additional support to Admissions and Records as needed (admissions, registration, residency, records, enrollment issues, and call center support (chats). 10% - Campus and District-wide committees, work-teams, and task forces as assigned. 10% - Other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications 1. Two (2) or more year demonstrated leadership experience coordinating and/or leading project management and/or workflow 2. Two (2) or more or more years call center experience 3. One (1) or more years' experience compiling data and providing reports 4. One (1) or more years' experience working with Peoplesoft (Student Information System), Dynamic Forms, Google forms/Google Suite, phone system, etc. 5. One (1) or more years of experience working with state or federal regulations as it relates to student services in a higher education setting 6. Two (2) or more years' experience working in a wraparound Enrollment Services and/or Admissions & Records Office 7. One year of full-time, relevant MCCCD experience within the previous two years Special Working Conditions May require some evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to 25 lbs Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements May be required to work at multiple sites or locations. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Apply on or before May 2nd, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psc/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_SCHJOB_FL&Action=U322662&PostingSeq=1 jeid-9ab0143f131bc342864346892d296d2a | |