New 
Student Services Specialist Senior
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 Apr 21, 2026 | |
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Student Services Specialist Senior Job ID: 322547 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $20.61 - $26.80/hourly, DOE Grade Grade: 111 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7:00 am -6:00 pm Some evenings and weekends may be required. May be required to work at multiple sites. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Student Services Specialist Sr. in Financial Aid independently performs complex financial aid functions, including determining and awarding federal, state, and institutional funds across multiple programs. This role is responsible for interpreting and applying federal and institutional regulations, ensuring compliance while exercising professional judgement in student eligibility and award decisions. The position provides high-level counseling to students and parents regarding financial aid processes, policies, and regulatory requirements. It also supports financial aid programs, maintains and improves office workflows, and ensures consistent implementation of policies and procedures. The Student Services Specialist Sr. may also lead and direct the work of student employees and temporary staff, and collaborate with administrators, faculty, and staff to support student success. This role also represents the office through presentations and outreach to a large range of audiences. Essential Functions 35% - Processes student records, applications, and supporting documentation. Evaluates information to determine eligibility and administer Title IV aid and other financial aid programs in compliance with applicable policies, procedures, and regulations. 20% - Responds to inquiries and resolves escalated or complex student issues using detailed knowledge of program requirements, policies, and procedures. 15% - Performs more complex or sensitive program-related functions requiring analysis, interpretation of guidelines, and application of professional judgment. Plans, organizes, and delivers financial aid presentations and outreach activities. 10% - Assists in coordinating daily operations and workflow to ensure consistent application of policies, procedures, and service standards. 10% - Generates, reviews, and maintains reports and records to track activity, identify discrepancies, and support timely and accurate processing. 10% - Researches and interprets applicable regulations and guidelines. Provides training and guidance to staff and supports initiatives to improve service delivery and student outcomes. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Bachelor's degree in a related field such as education, business or accounting. 2. Experience working in a structured environment involving policies, procedures, or eligibility-based decision-making (financial aid or similar programs preferred). 3. Experience providing service to students and families in a financial aid and/or one stop environment. 4. Experience reviewing documentation and applying guidelines to determine outcomes or next steps. 5. Experience providing customer service in a high-volume environment, including resolving escalated or complex issues. 6. One year of full-time, relevant MCCCD experience within the previous two years. **** Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply. Special Working Conditions Must be in good standing with the Department of Education as it relates to Federal Financial Aid. May be required to sit for a prolonged period of time; viewing a computer monitor. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm May be required to work evenings and weekends May be required to lift or carry up to 20 lbs. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Apply on or before May 2nd, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psc/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_SCHJOB_FL&Action=U322547&PostingSeq=1 jeid-c55531b309526d418d6580d2f9d104ea | |