New

Customer Service Representative

TEKsystems
$20.40 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Cary
Apr 21, 2026
Customer Support Representative - Pharmacy Call Center (Onsite) Pay Rate: $20.40/hour Work Location: Onsite Experience Level: Entry Level Schedule Requirements Candidates must be open and available for the following schedule: * Monday - Friday: 11:30 AM - 8:00 PM * Saturday: 9:00 AM - 6:00 PM Attendance and schedule adherence are critical, especially during training. Minimal absences are allowed during the first 6 weeks of training, and punctuality is required daily. Job Description The Customer Support Representative serves as the primary resource for inbound and outbound calls, supporting nonclinical customer inquiries and ensuring a seamless medication fulfillment process. This role requires strong attention to detail, excellent communication skills, and the ability to thrive in a highvolume call center environment. Key Responsibilities * Serve as the primary point of contact for inbound customer calls, minimizing workflow interruptions related to nonclinical inquiries (e.g., prescription status, billing, or financial information) * Handle inbound and outbound calls to schedule medication deliveries and process payments, ensuring accurate and complete customer profiles * Respond directly to customer inquiries or appropriately route calls to internal staff for prompt resolution and customer satisfaction * Document concise and accurate progress notes to allow crossfunctional teams to quickly assess referral statuses * Use internal management information systems to: * Answer refillrelated questions * Provide status updates for pending or shipped prescriptions * Verify insurance information * Generate and provide invoices upon request * Address patient questions and concerns during refill scheduling and escalate to pharmacists or nurses when clinical support is required * Identify and report Adverse Events (AEs) and Product Complaints (PCs) to clinical teams to ensure patient safety * Perform additional duties as assigned; responsibilities may vary slightly depending on team or program needs Required Qualifications * Minimum 1 year of highvolume call center experience * Excellent verbal and written communication skills * Strong customer service and problemsolving abilities * Accurate typing skills of at least 35 words per minute * Ability to work in a structured, fastpaced, performancedriven environment * Comfort working with multiple systems and documenting in real time Preferred Qualifications * Prior experience in pharmacy, healthcare, or medicationrelated customer support * Familiarity with rigid scheduling, call metrics, and compliancedriven environments Top Skills * Customer Support * Call Center Operations * Customer Service * Pharmacy or Healthcare Support * System Navigation and Documentation Job Type & Location This is a Contract position based out of Cary, NC. Pay and BenefitsThe pay range for this position is $20.40 - $20.40/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Cary,NC. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.