BUSINESS SOLUTIONS TECHNICAL COORDINATOR 2 - 04212026-76891

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TRANSPORTATION, DAVIDSON COUNTY

This position is located in the Region 3 - Business Solutions- Business Support Section

For more information, visit the link below:
https://www.tdot.tn.gov/PublicDocuments/hr/Region-Business-Solutions-Division-Business-Support-Section-Technical-Coordinator-2.pdf

The starting salary for this position is $5,551 monthly/ $66,612 annually.

Qualifications

An associate or bachelors degree in a related field of study as outlined in the position description and four (4) years of demonstrated competency in a related technical discipline.

OR

Education equivalent to graduation from high school and six (6) years of demonstrated competency in a related technical discipline.

Necessary Special Qualifications

• Possess and maintain a Class D driver's license valid to operate vehicles in the State of Tennessee
• Some positions within this classification may require candidates to possess and maintain, or obtain at their own expense and within 11 months of hire or promotion to this classification, a Class A Commercial Driver's License with an N endorsement without a Code O restriction (Code 52 restriction is allowable) that is valid in the State of Tennessee.
• Some positions within this classification may requirement candidates to possess and maintain a Part 107 UAS License

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCIES

• Knowledge of the Tennessee Manual on Uniform Traffic Control Devices (MUTCD)
• Knowledgeable in laboratory safety procedures
• Knowledgeable in required environmental procedures
• Knowledgeable in administering contracts
• Highly skilled in report and form writing
• Highly skilled in the use of objective thinking by focusing on relevant details and weighing the outcomes of different options to make decisions and resolve issues.
• Highly skilled in the development and analysis of construction project estimating
• Highly skilled in the analysis and documentation of construction project claims
• Highly skilled in researching new and innovative technologies
• Ability to communicate effectively
• Ability to follow verbal and written instructions
• Ability to use computers and applicable programs, applications, and systems
• Ability to recognize and take precaution for potential hazards
• Ability to maintain effective work relationships with individual and groups, both internal and external
• Ability to provide tailored instruction and teaching methods that accommodate the differing learning styles of others
• Ability to analyze a process and offer actionable feedback on how to improve the process effectiveness, quality, and efficiency
• Ability to effectively manage multiple tasks simultaneously
• Ability to set and manage timelines and priorities to complete the work that has been assigned to him/her.
• Ability to provide strong customer service to internal and external customers.

Conditions of Employment

• Where a position requires a CDL, you must pass a drug test prior to employment. Commercial drivers and safety impact employees will be subject to additional drug and alcohol testing during employment.
• Incorporating overtime, weekends, on-call, and night shifts into their schedules as work schedules dictate
• Extended durations outdoors in extreme weather conditions
• Working in and around construction and vehicular traffic
• Walking on uneven terrain
• Climbing ladders and construction scaffolding
• Carrying equipment and samples in excess of 25 pounds
• Performing work in which personal protective equipment will be required to be worn

Overview

The Region Business Solutions Technical Coordinator 2 plays a critical role in supporting the delivery of TDOT's Work Program by administering business systems, performing data analysis, and contributing to process improvement initiatives. This position performs duties independently with limited supervision, while coordinating regularly with stakeholders across regions and divisions. This position ensures the effective use of business-critical applications by providing region level support, managing user access, coordinating application testing and implementation, generating data-driven performance reports, and facilitating user training and documentation efforts.

Operating within a matrix organization, the Technical Coordinator 2 collaborates with Region Teams, Divisions and internal partners to align system capabilities and business needs. The role contributes to quality assurance by conducting thorough data reviews and ensuring deliverables meet departmental standards. The position also plays a key role in advancing business continuity by proactively identifying system gaps, recommending enhancements, and supporting the evaluation and rollout of innovative technologies. This position supports standardization across regions and helps drive continuous improvement aligned with statewide goals. This position reports to the Business Solutions Team Lead.

Responsibilities

Serve as a liaison between Region Teams and Divisions by identifying system needs, coordinating resolution of technical and process-related issues, and communicating updates to support effective project delivery and workforce operations.

Apply quality management practices to all business system deliverables by conducting structured reviews, validating data accuracy, coordinating system testing, and ensuring records are maintained in compliance with the Records Disposition Authorization (RDA) guidelines and departmental standards.

Serve as the region administrator for business-critical systems, this includes, but is not limited to, systems such as SharePoint, Project 360, AASHTOWare, SiteManager, Maintenance Management System, e-plans system, e-ticketing system, Adobe Sign, Microsoft Office 365, and Primavera. Manage user access, troubleshoot and resolve user issues, elevate complex system issues to HQ Divisions, and ensure applications support business needs and align with operational requirements.

Perform and coordinate testing and implementation of new system features and updates. Document test results, validate enhancements with Region Teams, Divisions, and business teams, and manage communication and rollout plans for system upgrades.

Perform data analysis and visualization using business intelligence tools to support decision-making across TDOT business functions. Analyze region data to produce maps, reports, and dashboards that inform on emergency planning, strategic planning, operational efficiency, performance, and compliance. Collect and analyze data from the Professional Services Division on consultant acquisition reporting and data standardization. Ensure reporting products are consistent across Regions, and are accurate, visually effective, and aligned with TDOT standards.

Evaluate system usage patterns and workflow efficiency. Validate and/or recommend and support the implementation of improvements to streamline operations, promote consistency across Regions, and align with statewide business practices.

Develop and maintain user guides, training materials, and process documentation. Deliver training sessions and provide technical guidance to users to support consistent and confident use of TDOT business systems.

Monitor the implementation of innovation pilots and emerging technologies. Collect feedback, contribute to performance evaluations, and share actionable insights with Business Support Team Leads and Managers to inform decision-making. Collect and support annual TDOT Internal Audit risk assessment (Enterprise Risk Management) data to inform organizational improvement and audit readiness.

Provide exceptional customer service by resolving technical issues promptly, guiding users through complex system functions, and facilitating the adoption of digital tools across project teams and both internal and external stakeholders. Support cross-region system training and process standardization initiatives, serving as a mentor to peers and junior staff.