Communications Hospital Page Operator

The Santa Monica Hospital Page Operator is a key member of the Medical Center Communications Department, providing essential support in a 24/7 healthcare environment. This role is responsible for answering and processing both routine and emergency calls in a courteous, calm, and professional manner, while strictly adhering to department and hospital policies.

Page Operators manage multiple tasks simultaneously and communicate effectively with medical staff, hospital personnel, patients, and the general public. The position requires proficiency in operating an integrated computer paging and directory system, public address system, multi-line telephone equipment, alarm systems, and two-way radio communications.

role is critical to ensuring accurate, timely communication and supporting patient care operations across the medical center.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $26.42 - $37.49. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately below the midpoint.

* Excellent customer service skills.

* Excellent listening skills.

* Excellent attention to detail skills.

* Excellent verbal and written communication
skills.

* Skill in communicating effectively with
individuals at all levels.

* Ability to speak clearly and distinctly,
using proper English to communicate with public and UCLA Staff in a concise and
informative manner.

* Ability to write neatly and use proper
grammar and punctuations.

* Ability to work in a fast paced, high
call-volume setting.

* Ability to prioritize and multi-task several
duties at the same time.

* Ability to identify and escalate priority
issues.

* Ability to remain calm and effectively
during emergency situations.

* Ability to handles all situations in a
courteous, professional manner exhibiting excellent customer service skills at
all times.

* Ability to work on a self-directed basis
with minimal supervision.

* Ability to easily adapt to evolving
departmental and hospital policies and procedures.

* Ability to work overtime, Weekends, Holidays
and Night Shift, when necessary.

* Ability to perform repetitive tasks while
sitting at a computer workstation for an extended period of time.

* Ability to take on additional tasks and
duties as requested by Management, when needed.

* Proficient in operating a PC and navigating
the Internet.

* Proficient in Microsoft Office (Word, Excel,
Outlook, SharePoint)

Preferred:

• Knowledge of medical terminology
• Call Center Experience