Sales Operations Manager - Prenatal

Role Overview

The Sales Operations Manager will serve as the primary operations partner for the Prenatal team, leading analytics, reporting, and data-driven insights that support commercial growth. This role requires strong analytical expertise, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

In this role, you will support Prenatal leadership with performance reporting, identify opportunities to enhance data quality and automation, and build dashboards and workflows that enable more effective decision-making. You will collaborate closely with Data & Analytics, Sales Enablement, and cross-functional partners to ensure the Prenatal organization has reliable, actionable insights.

Our ideal candidate embodies our cultural pillars-collaborative, innovative, inclusive, caring, and committed-and brings curiosity, initiative, and the ability to work seamlessly across teams to advance our commercial strategy.

Key Responsibilities

• Serve as the primary Sales Operations partner for Prenatal Leadership, providing data-driven insights and operational support.

• Attend Prenatal leadership meetings to deliver performance updates, trends, and strategic analysis.

• Identify opportunities to enhance data, reporting, and analytics capabilities across the Prenatal organization.

• Access, analyze, and integrate data from multiple sources to support operational recommendations.

• Build, automate, and maintain reporting tools and dashboards using Salesforce (SFDC), Looker, and other technologies.

• Conduct ad hoc analysis to investigate business challenges, uncover growth opportunities, and support leadership decision-making.

• Evaluate initiative and program performance (volume, revenue, and adoption) and communicate insights that drive commercial strategy.

• Partner with the Data & Analytics team to ensure data quality, accuracy, and consistency across systems.

• Support the development of incentive compensation structures by providing performance analysis and scenario modeling.

• Collaborate with Sales Enablement to optimize Salesforce workflows and data inputs that improve reporting and analysis.

• Maintain and enhance sales dashboards that deliver timely, actionable insights to field representatives and sales managers.

Qualifications

• Bachelor's degree in Finance, Economics, Business, or a related field.

• 7+ years of experience in sales operations, finance, data analytics, or marketing analytics.

• Experience in life sciences, biotech, diagnostics, or medical devices preferred.

• Strong analytical and problemsolving skills with exceptional attention to detail and business acumen.

• Ability to interpret complex data sets, identify trends, and connect insights to business strategy.

• Experience driving process improvement and partnering crossfunctionally to implement change.

• Technical proficiency including:

  • Advanced Excel

  • Salesforce (required)

  • Business intelligence and data visualization tools (e.g., Looker)

  • SQL or similar programming language preferred

  • Experience with territory mapping tools a plus

• Strong communication and collaboration skills with the ability to influence across functions involved in business planning and execution.

Physical Requirements

Use of equipment and tools necessary to perform essential job functions.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.