Client Services Lab Administrative Assistant

Position Summary:

This position is responsible for working with the Client Services Supervisor and all testing clients to ensure customer service is of the highest level.

This position reports to the Supervisor of Client Services and other Laboratory Supervisors/Managers as applicable.

Essential Functions:

Assist the Client Services Supervisor in managing, coordinating and delivering all aspects of customer service for laboratory clients
Responsible for meeting the daily needs of our testing clients including sending initial and follow-up testing results.
Answer all client email inquiries and ensuring all testing needs are communicated to the testing laboratory.
Work holiday and weekend rotation.
General office work such as filing, faxing, and data entry.

Non Essential Functions:

Enter client billing information.
Serve as back-up for sample send out for confirmatory testing.
Assist in data entry for Laboratory Supervisors as needed.
Track quality indicators for clients e.g. reactivity rates.
Handle client re-entry samples and ensure they are tested as needed.

The previous statements are intended to describe the general nature and level of competence of work performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Education:

High School Diploma required.

Schedule:

Mon. & Thurs. 5pm - 11:30pm; e/o Wednedsay 5pm - 11:30pm and e/o weekend 6pm - 11:00pm.

Proposed rate of pay: $17.82 to $19.72

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.