Embedded Desktop Support Technician

Edgewater Federal Solutions is seeking an Embedded Desktop Support Technician to support a major national laboratory.

Provide end-user support with processes for managing and delivering services. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices.

Provide Unclassified and Classified Desktop, Windows, Mac, and Linux support
• Provide Mission Desktop support
• Provide Multi-User Room support
• Provide Computer Builds and Deployment services
• Provide Personnel Moves
• Provide Desktop Computer related services
• Provide Hardware Repair services
• Analyze and study complex system requirements
• Design software tools and subsystems to support software reuse, domain analyses, and manage their implementation
• Review existing programs and assist in making refinements, reducing operating time, and improving current techniques
• Supervise software configuration management

• BS in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job
• Must be US Citizen
• Must have an active DOE Security Clearance

Additional Benefits Include:

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• 401K with employer matching contribution
• Tuition and Education Reimbursement
• Exercise Reimbursement
• Tech Reimbursement
• Employee Assistance Program
• Opportunities for professional development and growth
• Collaborative and dynamic work environment

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1